Product Operations Coordinator

Are you passionate about delivering exceptional service and building professional relationships with law enforcement agencies?

Would you enjoy a role where your attention to detail and commitment to accuracy help insurance customers receive critical accident-related media efficiently and securely?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance

About the Role

This position is part of the Photo team responsible for supporting insurance company customers by researching and coordinating with law enforcement agencies to obtain accident-related media. You will play an important role in processing, securing, and distributing digital evidence while ensuring service levels, accuracy, and compliance requirements are met. This role is well suited to someone who is organized, detail-oriented, and comfortable working with sensitive content in a production-focused environment.

This role will begin as 5 days in-office (Duluth, GA) and eventually move into a hybrid work environment, with manager approval.

Responsibilities

• Contact and research law enforcement agencies to facilitate the retrieval of accident-related media.

• Establish and maintain communication with police departments regarding media requests and order statuses.

• Process, verify, and distribute media associated with police reports to insurance company customers.

• Review and manage digital evidence, including potentially graphic images related to motor vehicle accidents.

• Accurately document request activity and maintain production standards and service level expectations.

• Support media fulfillment operations through secure handling, encryption, and distribution of digital files.

• Prepare digital media for customer delivery, including copying files to encrypted USB devices.

• Generate shipping labels and coordinate outbound deliveries through UPS.

• Assist with incoming mail processing and other operational support functions as needed.

• Ensure compliance with security, privacy, and data handling requirements when working with sensitive law enforcement materials.

Preferred Skills & Competencies

• Strong verbal and written communication skills.

• Ability to build professional relationships with law enforcement personnel.

• Excellent organizational and multitasking abilities.

• Attention to detail and accuracy in a production environment.

• Comfort working with sensitive and occasionally graphic content.

• Ability to meet productivity, quality, and turnaround time goals.

Requirements

• Required: Minimum Education: High School Diploma or GED

• Required: Able to work Monday-Friday

• Required: Able to meet production metrics.

• Highly organized and works well in team environment.

• Experience in criminal justice, insurance claims, call center and/or police departments a plus.