Product Operations Manager

Pay Range: $55.00hr - $60.00hr

Job Overview:

The Product Management Contractor role is a dynamic entry point into the world of product management at the organization, offering hands-on experience at the intersection of healthcare technology, operations, and commercialization. Supporting the Systems & Software Product Management team, this role acts as the operational engine driving software launches and sustaining programs. The candidate will serve as the crucial cross-functional link for software deployment tracking, configuration management, and system readiness, while broadly supporting the sustaining efforts across key platforms, third-party partnerships, and post-market initiatives. By mastering these foundational product operations, the candidate will directly ensure robotic ecosystems remain compliant, updated, and ready for surgery, building a critical skill set for a career in product management.

Essential Job Duties:

The candidate will drive the execution of field software updates by tracking deployment progress across internal dashboards, investigating failed packages, and partnering with Product Support for remediation. The candidate will monitor system readiness to deploy new software by tracking pre-requisite configurations, verifying correct Operating System versions, and remediating systems with known software or hardware bugs.

• Define and maintain feature enablement to support new country launches and evolving regulatory requirements.
• Manage Configuration Management settings by gathering regional requirements, setting deployment rules, and compiling default values for new software updates.
• Coordinate reviews of software features requiring Legal, Privacy, or Compliance assessment, facilitating the inclusion of approved requirements into software releases.
• Act as the pulse of launch readiness by identifying systems at risk and compiling lists for hardware updates or field configuration fixes.

Sustaining & Commercial Operations:

The successful candidate will coordinate operational readiness for the Reconditioned Program, partnering with Manufacturing, Logistics, and Commercial Operations to enable system shipments, quoting, and new commercial offerings.

• Serve as a cross-functional liaison for third-party partnerships, coordinating communication on software compatibility, integration projects, and product quality issues.
• Investigate and coordinate rapid responses to field escalations, customer inquiries, and product complaints related to system performance and cosmetic conditions.
• Collaborate with international teams to support domestic and international software releases and market-specific configurations.
• Maintain and approve critical customer-facing materials, including field readiness guides, commercial training documentation, and in-service materials.
• Support post-market sustaining initiatives and projects, including end-of-life (EOL) component transitions and CAPA-driven updates.

Required Education and Training:

• Bachelor's degree in business, engineering, operations, healthcare technology, or a related field.
• 2+ years of experience in project management, product operations, software release coordination, or a related operational role.
• Demonstrated ability to manage complex tracking spreadsheets, operational dashboards, and detailed datasets to monitor launch progress and drive accountability.
• Proven cross-functional collaboration skills, with a track record of driving alignment and strong verbal and written communication skills across engineering, product support, regulatory, and commercial teams.