Primary Skills: Systems Thinking (advanced), OKR Frameworks (advanced), Process Design (advanced), Workflow Automation (intermediate), Airtable (advanced)
Contract Type: W2
Duration: 8+ Months
Location: Seattle, WA, Los Gatos, or Los Angeles, CA (Hybrid Prefer)
Pay Range: $70-$75/hr. on W2
Job Summary:
Our client is looking for Product Operations focused on maintaining continuity for core planning and OKR rhythms within the Commerce Product Operations team, specifically supporting the Commerce Lifecycle & Platform (CL&P) product team. The role requires a systems-thinking approach to become a scalable partner, focusing on driving alignment, improving scale and efficiency, and disseminating information to stakeholders. The primary goal is to help CL&P establish and document a stronger product operations foundation, including ways of working and operating rhythms, to hand off a durable operating model for the team to run independently.
Key Responsibilities:- Define and document team-specific ways-of-working standards designed to be sustainable beyond the engagement.
- Design and pilot core operating cadences (planning, OKRs, QBRs), creating templates and a playbook for the team.
- Produce decision-ready readouts for leadership based on input gathered during the engagement.
- Establish portfolio-level operating processes, including intake and prioritization, roadmap and launch-calendar tracking, and reporting.
- Support stakeholder communication by informing partners about key dates, changes, and dependencies, and establishing a single source of truth for plans and decisions.
- Build scalable systems, workflows, and tooling, leveraging AI/automation where appropriate, to reduce manual effort post-engagement.
- Identify and document operational opportunity areas across the product development lifecycle, providing actionable recommendations for the team.
Must-Have Skills:- 6+ years of experience in Product Operations, Business Operations, or a related field, with a background in project-based engagements for establishing new processes.
- Proven ability to design operational processes, rhythms, and systems in fast-paced, ambiguous environments, and to work independently within a defined scope.
- Fluency with operating cadences such as planning, OKRs, and QBRs, and the ability to synthesize inputs into clear, decision-ready outputs.
- Demonstrated experience in building leverage-creating tooling and workflows, including practical application of AI and automation.
- A strong ability to identify operational opportunities within a product development lifecycle and to prioritize recommendations.
- Excellent cross-functional partnering skills with Product, Engineering, TPM, Design, and non-technical teams.
- Proficiency with product/ops tooling (e.g., Jira, Airtable) and adaptability in applying frameworks.
- Outstanding written and verbal communication skills, including clear executive updates.
Industry Experience:- (Preferred) Consumer subscription, commerce/payments, identity, or lifecycle/growth domain experience.
- Experience operating within a Commerce Product Operations team and supporting product teams focused on commerce lifecycle strategy and foundational capabilities.
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