Position Summary
The Product Operations Specialist supports the administration and delivery of live continuing professional education (CPE) webinars and virtual learning events. This role combines technical production, event administration, and customer support to help ensure each event is prepared, delivered, and
completed accurately and professionally. Following training, the Product Operations Specialist independently manages assigned events through the production lifecycle, including event preparation,
live delivery, technical support, quality monitoring, and post-event administration. Success in this role requires strong attention to detail, technical aptitude, organization, reliability, and the ability to remain calm and responsive in a fast-paced production environment.
Essential Duties and Responsibilities
- Prepare, administer, and deliver assigned webinars and virtual learning events in accordance with established procedures and production standards.
- Complete event setup, pre-production testing, and readiness checks to minimize technical and operational issues.
- Monitor live events and identify, troubleshoot, or appropriately escalate technical and production issues.
- Provide timely technical support to presenters, learners, and other event participants.
- Respond to customer inquiries through phone, chat, and email in a professional and customer-focused manner.
- Complete post-event activities, including attendance processing, quality assurance, reporting, documentation, and content distribution.
- Maintain accurate event information, production records, and internal documentation.
- Follow standard operating procedures while exercising sound judgment within the scope of the role.
- Collaborate with internal teams to support successful event execution and communication.
- Identify and communicate opportunities to improve production quality, efficiency, and the customer experience.
- Participate in evening, weekend, and extended-hours event coverage as business needs require.
- Perform other duties as assigned.
Required Skills and Abilities
- Strong attention to detail and commitment to accuracy and quality.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Technical aptitude and the ability to troubleshoot common software, hardware, audio, and video issues.
- Ability to learn new technologies, processes, and production platforms.
- Clear and professional written and verbal communication skills.
- Strong interpersonal skills and a customer-centric approach.
- Dependability, responsiveness, and consistent follow-through.
- Ability to remain calm, professional, and solution-oriented during live events and time-sensitive situations.
- Ability to follow established procedures, recognize when escalation is needed, and communicate issues clearly.
- Ability to work independently after training while contributing efficiently within a collaborative team.
- Flexibility in response to changing priorities, schedules, and business needs.
- Consistent punctuality and reliability in support of scheduled live productions.
Technical Qualifications
Experience with or exposure to the following is preferred:
- Webinar, virtual event, video conferencing, or live-streaming platforms.
- Remote production workflows and webcam-based presentations.
- Windows, macOS, and common mobile operating systems.
- Google Workspace, Microsoft 365, and cloud-based collaboration tools.
- Video or media-editing applications.
- Customer relationship management (CRM) systems.
- Standard audio, video, camera, and microphone technologies.
Education and Experience
- Bachelor's degree in communications, media production, information technology, audio/visual technology, or a related field preferred.
- An equivalent combination of education, training, and relevant experience will be considered.
- Experience in live production, webinar delivery, technical support, customer service, or another fast-paced operational environment preferred.
- Experience troubleshooting technical issues in a customer-facing or time-sensitive setting preferred. Work Environment and Physical Requirements
- Prolonged periods of sitting/standing and working at a computer.
- Ability to remain at a workstation for extended periods during scheduled shifts and live event coverage.
- Ability to regularly use standard computer hardware and equipment.
- Ability to work evenings, weekends, occasional extended hours, and adjusted schedules based on production needs.
Perks & Benefits
- Competitive compensation (contingent on experience)
- Paid time off (based on sliding scale according to hire date and work hours), parental leave, bereavement, and 8 hours of volunteer time
- A generous paid holiday schedule that includes the entire week of Christmas
- Comprehensive benefits package (medical, vision, dental, life, disability and pet insurance)
- 401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)
- Annual professional and career development opportunities available
- Social Committee that offers an inclusive environment to get to know coworkers in a fun way
- Daily on-site group fitness classes
At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.