Job Description Job Description We are seeking a highly skilled Product Owner to lead product vision, backlog management, and requirements for Merchant Services and Commercial Payments . The ideal candidate combines business acumen, requirements expertise, excellent communication, and hands-on Agile delivery experience. This role requires someone who can own, prioritize, and drive the work end-to-end, ensuring the squad has clear user stories, acceptance criteria, alignment with stakeholders and coordinate downstream application efforts. Key Responsibilities Backlog & Requirements Leadership
Own the product backlog for Transmission Utility; ensure epics, features, and PBIs are clearly written, prioritized, and aligned with business goals.
Write high-quality user stories with acceptance criteria that meet Definition of Ready (DOR).
Break down complex business and technical needs into actionable requirements.
Conduct backlog refinement sessions with engineering, QA, architecture, and stakeholders.
Partner with BA, Tech Leads, and architects to define requirements for integrations with Deluxe, and other internal systems.
Partner & Stakeholder Alignment
Work closely with the Line of Business, dev teams, and vendors to ensure requirements accurately reflect needs and constraints.
Translate business needs into clear deliverables for the engineering squad.
Provide updates, demos, and insights to executives and cross-functional stakeholders.
Agile Delivery & Process Discipline
Serve as the primary liaison for the squad, ensuring delivery teams have clarity each sprint.
Ensure adherence to Agile and release processes, including intake, refinement, sprint planning, and definition of done.
Quickly identify risks or blockers, escalating appropriately.
Work in alignment with Release Management to support deployments, warranty windows, and production readiness.
Quality, Controls, and Continuous Improvement
Ensure user stories and requirements support accurate QA test cases and traceability.
Monitor delivery metrics and collaborate with engineering to improve throughput.
Promote strong controls around requirements, release protocols, and governance.
Qualifications Required
5–7 years of experience as a Product Owner, Product Manager, or senior Business Analyst with direct responsibility for writing requirements.
Demonstrated ability to write high-quality user stories, acceptance criteria, and process flows.
Strong understanding of Agile frameworks (Scrum, SAFe, Kanban).
Strong communication skills—able to translate between business and technology.
Experience partnering with cross-functional teams and vendors.
Product Owner certification (CSPO, PSPO, PMPO, or equivalent).
Preferred
Experience supporting system migration, fintech, banking, payments, or data-heavy application work.
Experience with Lockbox, Remote Capture, or payments transmission systems.
Experience working with offshore teams
Numbers & Facts
Location
Cleveland, OH
Salary
$60–$66 Per Hour
Skills
Agile Programming Methodologiesunmatched
Backlog Prioritizationunmatched
Banking Servicesunmatched
Business Analysisunmatched
Business Skillsunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Establish Prioritiesunmatched
Kanbanunmatched
Leadershipunmatched
Maintain Complianceunmatched
Merchant Servicesunmatched
Metricsunmatched
Offshoringunmatched
Process Flowunmatched
Product Backlogunmatched
Product Demonstrationunmatched
Product Managementunmatched
Quality Assuranceunmatched
Release Management/Engineeringunmatched
Requirements Managementunmatched
Risk Analysisunmatched
Scrum Project Management and Software Developmentunmatched
Sprint Planningunmatched
System Migrationunmatched
Team Playerunmatched
Technical Leadershipunmatched
Test Caseunmatched
Traceabilityunmatched
Writing Skillsunmatched
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