Product Owner - Digital Channels

PENNYMAC:

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day:

You will own the strategy, roadmap, and execution for key technology solutions designed to innovate and improve the mortgage loan process for our customers. You will serve as a key collaborator and thought leader across the division, driving innovation and change through expert product ownership.

 

The Product Owner will:

• Define and champion the product vision, strategy, and roadmap for your designated product area within the lending experience, aligning with overall business objectives

• Own the end-to-end product lifecycle, from ideation, requirements definition, and prioritization through development, launch, and iteration

• Engage and collaborate effectively with stakeholders across business units, technology teams, and executive leadership to gather insights, align priorities, and ensure product success

• Translate business needs and market opportunities into clear, well-defined goals, user stories, acceptance criteria, and functional requirements using methodologies like use cases, process flows, and data analysis

• Own, maintain, and prioritize the product backlog, ensuring alignment with strategic goals and maximizing value delivery within an Agile (Scrum/Kanban) framework

• Actively participate in and contribute to Agile ceremonies (e.g., backlog grooming, sprint planning, retrospectives), collaborating closely with development teams, Tech Leads, and UAT

• Drive complex, high-profile product initiatives by coordinating efforts across departments, interfacing with system developers, business subject matter experts, and project managers to ensure seamless execution

• Serve as a domain expert for the end-to-end business functions related to your product. Lead analysis efforts to identify current capabilities, opportunities for improvement, and define measurable outcomes

• Identify and drive the implementation of operational efficiencies and new business processes related to the product

• Create and maintain essential product documentation (requirements, process flows, reports). Communicate product strategy, progress, and outcomes effectively to senior management and other stakeholders

• Develop strategies for risk mitigation and contingency planning related to product development and launch

• Collaborate on the planning, oversight, and execution of testing phases to ensure product changes meet finalized requirements and quality standards

• Ensure product decisions align with broader strategic initiatives, including revenue opportunities or cost-saving measures identified by product and business leadership

• Perform other related duties as required and assigned

• Demonstrate behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring:

• Bachelor's degree in CS, IS, related field, or equivalent work experience
• 5+ years of experience applying Agile methodologies
• Proven success owning and delivering complex technology products or programs, preferably in an Agile environment
• Deep understanding of product management best practices, business analysis, and process improvement
• Proficiency with Agile/PM tools (JIRA, Confluence, or similar). High proficiency in G-Suite
• Strong understanding of data management concepts and database technologies; general understanding of software systems architecture; experience with BI tools, Snowflake/SQL Server/.NET, XML/EDI, GTM/Google Analytics is a plus
• Excellent communication (interpersonal, verbal, written) and presentation skills, with experience interfacing effectively with stakeholders at all levels, including executive management
• Strong analytical, critical thinking, problem-solving, and strategic decision-making skills with sound judgment
• Exceptional organizational skills, attention to detail, and ability to deliver accurate results in a fast-paced environment
• Proven ability to collaborate effectively within and across teams, influence without authority, and work independently
• Strong business acumen and strategic thinking capabilities
• Experience in Financial Services, particularly the mortgage industry, is highly desirable

Why You Should Join:

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

 

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

 

For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information

 

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

 

Salary: $95,000 - $155,000 Work Model: OFFICE