Product Quality Analyst

Lancesoft

Sylmar, CA

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JOB DETAILS

SALARY

$30

LOCATION

Sylmar, CA

POSTED

14 days ago

Title:Product Quality Analyst
Location:Sylmar, CA 91342
Duration: 06 Months

Comment: Candidate will be expected to work 8 hours per day/ 40 hours per week on site.

Description:

Analyzes and resolves client product customers technical and clinical questions regarding client products.
Corresponds with customers regarding the results of inquiries and analysis of products Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.
Participates in product improvement teams, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
This position requires a very high degree of technical competence and communicative ability in order to receive, evaluate, investigate and respond to customers' questions and complaints.
Interfaces with all levels of health care professionals ( doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R&D engineers, business unit managers, and other personnel to communicate the findings.
Performs product complaint documentation, investigation, customer response, and consulting activities on client products and authors correspondence to customers addressing complaint investigations.
Serves as a liaison between other business units for quality and technical concerns as needed.
Must have knowledge of Medical Terminology. Five - seven years of customer support experience preferred.
Strong PC/Data Entry Skills required.
A high degree of interpersonal relations skills.
Strong verbal and written communication skills.
Med device exp not required but a plus.

Problem Solving:

Must be able to work under pressure and stress common to office environments.
Must be able to maintain a high degree of accuracy and analytical thinking.
Must be able to deal effectively with problems and customers on the telephone.
HS diploma required. Degree preferred.
Potential to convert and/or extend for right candidate but no guarantee.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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