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Product Quality Analyst

Abbott

Sylmar, CA

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JOB DETAILS
SKILLS
Analysis Skills, Biomedicine, Communication Skills, Cross-Functional, Customer Relations, Customer Support/Service, Data Entry, Dental Insurance, Detail Oriented, Documentation, Flexible Spending Accounts, Health Plan, Healthcare, High School Diploma, Hospital, Insurance, International Health, Interpersonal Skills, Life Insurance, Maintain Compliance, Medical Diagnosis, Medical Equipment, Medical Products, Medical Terminology, Nursing, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Product Documentation, Regulations, Regulatory Compliance, Regulatory Requirements, Research & Development (R&D), Resolve Customer Issues, Root Cause Analysis, Technical Support, Time Management, Trend Analysis, Vision Plan, Writing Skills
LOCATION
Sylmar, CA
POSTED
Today
Title: Product Quality Analyst

Location: Sylmar, CA

Duration: 6 Months

100% Onsite

Summary:

We are seeking a detail-oriented and technically skilled Technical Customer SupportSpecialist to handle customer inquiries and product-related concerns for medical devices. This role involves investigating product performance issues, documenting complaints, and collaborating with internal teams to ensure timely and accurate resolution while maintaining compliance with regulatory standards.

Key Responsibilities:
  • Analyze and resolve customer technical and clinical inquiries related to medical devices
  • Communicate with healthcare professionals (doctors, nurses, biomedical technicians, etc.) to gather and document product-related issues
  • Investigate product complaints, perform root cause analysis, and provide clear responses to customers
  • Escalate complex or unusual product performance issues to engineering or quality teams as needed
  • Collaborate with cross-functional teams including R&D, Quality, and Regulatory Affairs to address product concerns
  • Maintain accurate documentation of complaints, investigations, and resolutions in compliance with regulatory requirements
  • Identify trends in customer complaints and contribute to product and service improvements
  • Act as a liaison between business units for quality and technical matters
Required Qualifications:
  • High school diploma required; Bachelor's degree preferred
  • 5-7 years of experience in customer support, technical support, or a related field
  • Strong knowledge of medical terminology
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving abilities
  • Proficiency in PC applications and data entry
Preferred Qualifications:
  • Experience in the medical device or healthcare industry (preferred but not required)
  • Experience handling product complaints or quality-related processes
Key Competencies:
  • Strong interpersonal and communication skills
  • High attention to detail and accuracy
  • Ability to work under pressure in a fast-paced environment
  • Effective decision-making and escalation judgment
  • Customer-focused mindset
Consultants Eligible Benefits Upon Waiting Period:
  • Medical and Prescription Drug Plans
  • Dental Plan
  • Vision Plan
  • Health Savings Account (for High Deductible Health Plans)
  • Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
  • Supplemental Life Insurance
  • Short Term Disability (coverage varies by state)
  • Long Term Disability
  • Critical Illness, Hospital coverage, Accident Insurance
  • MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
  • 401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
  • Published on 24 Apr 2026, 7:33 PM

About the Company

A

Abbott

At Abbott, we are enthusiastic, energetic and committed to doing great work every day. Our employees are passionate about helping to translate science into lasting contributions to health care and the health of people worldwide. At the heart of our organization is our "Promise for Life"—a statement that embodies our company's commitment to employees, shareholders, local communities and the people who depend on our company and products to live healthier lives.

Vital to our promise is the speed in which we act, respond and deliver. As Abbott employees, we are ready to meet change and challenges head-on. As a result, we are a company that adapts quickly, and through our passion for innovation we are able to continually create a pipeline of products that help improve the length and quality of life around the world.

We are proud of our rich, more than 120-year history. We continue to be driven to advance leading-edge science and technologies, support diversity, focus on exceptional performance and earn the trust of those we serve.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1910
WEBSITE
http://www.abbott.com/

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