Product Quality & Evaluation Specialist

Duties and Responsibilities:

• Closely monitor service and warranty related data from customers and dealers. Analyze and investigate to understand the seriousness, number and occurrence rates, and potential gravity of the problem. Communicate subjects that are now or potentially soon to become high volume, high warranty cost or cause damage to customer satisfaction in Kawasaki products.
• Provide detailed reports that will aid the engineers in developing countermeasures or action steps resulting in product improvements.
• Inspect and analyze failed parts from dealers and provide diagnostic results in regards to specific circumstances or conditions under which failures or problems may occur.
• Conduct and/or coordinate both in-house and/or field test/investigations on quality related parts to determine the cause of the problem. Submit Investigative Reports with specific data that relates to the failure circumstances or conditions necessary to duplicate the failures.
• Conduct both dealer and customer visits to investigate any product quality issues with existing products and provide detailed reports.
• Conduct QA evaluations on new models to investigate any potential product quality issues before going into full production including crating/packaging evaluations, static evaluations and riding/driving evaluations.

Education and Experience:

Associate degree (AS) or equivalent from two-year college or technical school is required; five years powersport industry or dealership experience; three of those years should be direct Kawasaki brand experience; or equivalent combination of education and experience.

Qualifications:

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong computer skills with experience working with Word, Excel, and PowerPoint.
• Ability to interpret numeric data and put the data into written, graphic, and power point reports.
• Exhibits excellent verbal and written communication skills.
• Highly knowledgeable and skillful riding experience with motorcycles, Side-X-Sides, ATVs and PWCs.
• Mechanical background in motorcycles, Side-X-Sides, ATVs and PWCs.
• Demonstrates the ability to successfully organize and prioritize multiple competing tasks.
• Extremely detail and deadline oriented.
• A good self-starter that can take initiative to work independently with minimal supervision.
• Requires a valid driver’s license, DOT certification (to drive pickup and trailer) and motorcycle license.
• Requires some travel including weekends. The approximate percentage of travel required: 20%.

Salary: $85,000 - $89,000

To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well-being of our employees and their families. 

What we offer:

• Competitive salary based on experience
• Medical, Dental, Vision and Pet insurance
• 401(k) match
• Life and Disability benefits
• Generous PTO policy
• Up to 12 paid company holidays
• Employee discounts on Kawasaki products
• Onsite fitness center
• Kawasaki Kafé 

KMC is an Equal Opportunity Employer; employment with KMC is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.