Product Registration Representative (CSR) in East Syracuse, NY 13057

Lancesoft

East Syracuse, NY

JOB DETAILS
SALARY
$19.50
SKILLS
Customer Support/Service, Distribution Channel, Email Management/Administration, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Online Training, Salesforce.com
LOCATION
East Syracuse, NY
POSTED
11 days ago
Job Title: Product Registration Representative (CSR)
Job Duration: 12 months
Job Location: East Syracuse, NY 13057
Est. Pay Range: $19.50 on W2 (all inclusive)
Work Type: On Site
 
Job Description:
  • Provide support to our Distributor network, dealer or homeowners
  • Communicate warranty coverage updates to our Distribution network, dealer or homeowners
  • Ensure that product model/serial numbers are loaded into our system
  • Communicate with Distributor Warranty Admins via email/Salesforce cases and telephone
 
How the Product Registration Team helps our customers:
  • Provide website navigation instruction for registering products online
  • Register equipment for homeowners when customer has no internet access
  • Provide customer warranty information
  • Make corrections to product registrations as needed by homeowners, dealers, or distributors
  • Refer customer to correct person/team when not a registration issue
  • Provide customer with product registration confirmations when needed
 
Requirements:
•1 year experience in customer service
•1 year experience with Word/Excel/PowerPoint
 
Preferred:
•Salesforce experience
 
Education:
  • HS Diploma/GED

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/