JOB REQUIREMENTS: Product Service Technician - Versatran (Beaver Dam,
WI) Job Locations US-WI-Beaver Dam Job ID 2025-4071 # of Openings 1
Category Sales Type Regular Full-Time Overview A Versatran Product
Service Technician is a team member works to resolve, identify, and
provide best in class product service support of the Versatran product.
In addition, the Product Service Technician will provide delivery,
training and support to Versatran customers. This position requires 50 -
75% travel during peak season to fully assist in the delivery and
training of Versatran products. Onsite work conducted from the Beaver
Dam, WI Versatran office. Responsibilities Essential duties: Handle
dealer and customer technical support calls, e-mails, letters, etc. or
on-site for the Versatran products. Manage and priorities work load
demands efficiently. Communicate with, and assist the Versatran team as
needed. Assist dealers and end users with machine troubleshooting and
diagnosis. Assist dealers and end users with parts questions/concerns.
Provide in-field on site support assistance to dealers - when
applicable. Follow all corporate procedures and objectives while
representing Versatran. Complete field reports with information
pertaining to issues and resolutions reported in specified territory.
Perform all duties as requested. Customer Contacts Assist with customer
contacts sent in via social media, email, etc. - when applicable.
Coordinate, manage & distribute of any complaints with technical support
staff - when applicable. Training Participate in dealer training
seminars. Assist with creation and development of training materials.
Miscellaneous Assist with improving existing programs by evaluating
objectives and specifications, reviewing proposed changes and making
recommendations. Assist engineering, research and development with field
requests as required. Additional duties as required. Qualifications
Skills Required: Must possess excellent communication skills (written,
verbal, and presentation); Must be detailed-orientated, organized, and
able to multitask on various projects; Must be self-motivated and
demonstrate the ability to work autonomously; Works well in a
cross-functional team environment, must be a team player and customer
focused; Ability to present to large groups; Ability to create an
environment of trust and always exhibit a positive attitude; Knowledge
of trucks or equipment, mechanical ability to diagnose machine failures
and repair as needed. Education/Experience: Associated degree in
Technical service or equivalent combination of education and experience
in related field; A minimum of 2-3 years of related experience; Ability
to read and interpret schematics; High School Diploma. Valid Driver's
License and willingness to... For full info follow application link.
Metalcraft of Mayville is an Equal Opportunity Employer: Minorities,
Women, Veterans, Disabilities * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/06FC11AA08E8447D
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METALCRAFT OF MAYVILLE INC