Product & Services Contract Administrator

TPI Global (formerly Tech Providers, Inc.)

Orlando, FL

Instant Apply

1 day ago

Job Description

Job Title: Product & Services Contract Administrator
Duration: 12+ month contract
Location:Orlando, FL–Hybrid Position –(Expected in office days Tuesday through Thursday, Remote Monday & Friday)

Position Description

Responsible for the administration, performance, and growth of the utility's non-regulated products and services portfolio.
This role oversees contracts, vendor relationships, financial performance, project execution, and customer satisfaction while ensuring regulatory compliance and alignment with organizational strategic goals.
The Contract Manager serves as the primary liaison between internal stakeholders, customers, contractors, and vendors to successfully deliver energy solutions that generate revenue and enhance the customer experience.

Key Responsibilities:

Contract Management

Develop, negotiate, execute, and administer contracts for non-regulated products and services.
Ensure contract compliance with company policies, legal requirements, procurement standards, and regulatory guidelines.
Monitor contract performance, service level agreements (SLAs), pricing, renewals, amendments, and expirations.
Resolve contract disputes and coordinate with Legal, Procurement, and Risk Management as needed.
Maintain accurate contract documentation and records.

Product & Service Portfolio Management

Manage the lifecycle and performance of non-regulated products and services, including:
Outdoor Lighting Programs
Indoor Lighting Solutions and Rebates
Electric Vehicle (EV) Charging Infrastructure
Emerging energy technologies and customer energy solutions

Responsibilities include:

Identifying growth opportunities.
Developing business cases and pricing strategies.
Monitoring product profitability and customer adoption.
Recommending new products and service enhancements.

Vendor Management

Develop and maintain strategic relationships with contractors, suppliers, and service providers.
Establish vendor performance metrics and monitor quality, safety, schedule, and cost.
Conduct vendor evaluations and performance reviews.
Coordinate issue resolution and corrective actions.
Ensure vendors comply with safety, insurance, licensing, and contractual obligations.

Project Management

Oversee implementation of customer projects from initiation through completion.
Coordinate internal departments including Engineering, Operations, Construction, Customer Service, Finance, Procurement, and Legal.
Monitor project schedules, budgets, risks, and deliverables. •Ensure projects meet quality, safety, and customer expectations.

Financial Management

Develop and manage operating and capital budgets for assigned programs.
Monitor revenues, expenses, profitability, and return on investment.
Review invoices, contract payments, and financial reconciliations.
Prepare financial forecasts and performance reports.
Identify opportunities to improve operational efficiencies and reduce costs.

Customer Relationship Management

Serve as the primary escalation point for complex customer issues.
Build long-term relationships with commercial, municipal, and institutional customers.
Collaborate with Key Account Managers to identify customer needs and recommend energy solutions.
Ensure exceptional customer experience throughout project delivery.

Business Development

Identify opportunities to expand non-regulated services.
Support sales initiatives and strategic marketing efforts.
Develop partnerships that increase customer participation and revenue.
Analyze market trends, competitive offerings, and emerging technologies.

Performance Metrics & Reporting

Develop KPIs to measure:
Revenue growth
Contract performance
Vendor performance
Customer satisfaction
Project completion
Budget performance
Prepare executive dashboards and management reports.
Present recommendations to leadership.

Compliance & Risk Management

Ensure compliance with company policies, utility regulations, procurement requirements, and applicable laws.
Identify operational and contractual risks.
Implement mitigation strategies.
Maintain documentation for audits and regulatory reviews.

Continuous Improvement

Evaluate business processes and recommend improvements.
Implement best practices for contract administration and vendor management.
Support digital transformation initiatives, including CRM and contract management systems.
Lead process improvement efforts that enhance operational efficiency.
Perform other duties as assigned.

Skills Required

Familiarity with all, but not limited to, the following:
Software Applications to include: Customer Information Systems (i.E. Customer Care & Billing), Tungsten Workflow (AP/invoice processing network), Documentum (enterprise content management system) or similar applications
Analytical and organizational abilities
Excellent writing skills (contract terms and language)
Conflict resolution and negotiation skills
Strong financial, negotiation, and analytical skills.
Experience with ERP, CRM, and contract management software.
Ability to: Think creatively in solving problems and making effective decisions;o Calculate contract escalator ratios given industry recognized market indexes;o Make arithmetic computations using whole numbers, fractions and decimals, rates, ratios, and percentages;o Use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Experience Required

Working knowledge of all, but not limited to, the following:
Contracts, amendments, solicitation documents, addendums, requisitions, agenda items, project schedules
Business contracts and procurement for electric and water utility systems
Software Applications to include: Salesforce, CCB, Hubble, JD-Edwards (for requisitions and supplier financial records) or similar Enterprise Resource Planning (ERP) system, Microsoft Excel, PowerPoint, and SharePoint or similar applications
Related industry, organizational and departmental policies, practices, and procedures;legal guidelines, ordinances, and public procurement laws;

Education Required

Bachelor’s Degree in Business Administration, Finance, Accounting, Economics, or related field of study from an accredited college or university
Minimum of five (5) years of experience in procurement as a buyer or contract administration involving contract specifications, negotiating, and monitoring compliance of existing contracts
Experience in the utility industry, preferred;-Experience managing commercial contracts and supplier relationships

Numbers & Facts

Location

Orlando, FL

Skills

Accountingunmatched
Accounts Payableunmatched
Alliance/Partner Managementunmatched
Analysis Skillsunmatched
Best Practicesunmatched
Billingunmatched
Budgetingunmatched
Business Administrationunmatched
Business Caseunmatched
Business Developmentunmatched
Business Strategyunmatched
Capital Budgetingunmatched
Change Controlunmatched
Conflict Resolutionunmatched
Constructionunmatched
Content Management Systems (CMS)unmatched
Continuous Improvementunmatched
Contract Creationunmatched
Contract Managementunmatched
Contract Negotiationunmatched
Contract Requirementsunmatched
Contract Reviewunmatched
Copying Machinesunmatched
Corporate Policiesunmatched
Corrective Actionunmatched
Cost Controlunmatched
Customer Acquisitionunmatched
Customer Experienceunmatched
Customer Relationship Management (CRM)unmatched
Customer Satisfactionunmatched
Customer Service Systemsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Documentum Enterprise Content Management (ECM) Systemunmatched
ERP (Enterprise Resource Planning)unmatched
Economicsunmatched
Electrical Utilityunmatched
Emerging Technologyunmatched
Expense Trackingunmatched
Financeunmatched
Financial Analysisunmatched
Financial Managementunmatched
Forecastingunmatched
Insuranceunmatched
Investment Managementunmatched
J D Edwardsunmatched
Leadershipunmatched
Legalunmatched
Legal Support Skillsunmatched
Licensingunmatched
Maintain Complianceunmatched
Market Trend Analysisunmatched
Marketing Strategyunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft PowerPointunmatched
Microsoft SharePointunmatched
Microsoft Wordunmatched
Needs Assessmentunmatched
Negotiation Skillsunmatched
Office Equipmentunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Performance Metricsunmatched
Performance Reviewsunmatched
Pricingunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Procurement Managementunmatched
Product Lifecycleunmatched
Product Pricingunmatched
Product Profitabilityunmatched
Profit & Lossunmatched
Project Executionunmatched
Project Scheduleunmatched
Project Trackingunmatched
Project/Program Managementunmatched
Purchasing/Procurementunmatched
Quality Monitoringunmatched
Reconciliationunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Regulatory Requirementsunmatched
Reporting Dashboardsunmatched
Return on Investment (ROI)unmatched
Revenue Growthunmatched
Risk Managementunmatched
Safety Complianceunmatched
Safety/Work Safetyunmatched
Sales Managementunmatched
Sales Strategyunmatched
Sales Supportunmatched
Salesforce.comunmatched
Service Level Agreement (SLA)unmatched
Strategic Planningunmatched
Vendor/Supplier Evaluationunmatched
Vendor/Supplier Managementunmatched
Vendor/Supplier Relationsunmatched
Water Utilityunmatched
Writing Skillsunmatched

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Product & Services Contract Administrator

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Skills

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