Product Solutions and Operations Manager, Google Play Store

Google

Mountain View, CA

JOB DETAILS
SKILLS
Analysis Skills, Continuous Improvement, Cross-Functional, Customer Relations, Data Analysis, Data Collection, Data Quality, Design Evaluation, Equal Employment Opportunity (EEO), Establish Priorities, Game Software, Identify Issues, Machine Learning, Operations Management, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Product Development, Product Engineering, Product Management, Product Marketing, Product Planning, Product Testing, Product/Service Launch, Project/Program Management, Research Skills, Return on Investment (ROI), Technical Leadership, User Interface/Experience (UI/UX), Vendor/Supplier Selection
LOCATION
Mountain View, CA
POSTED
11 days ago
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA.

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a technical project management or a customer-facing role.
  • 3 years of experience managing projects from inception to completion within a global organization.
  • 3 years of experience in human computation or data labeling.

Preferred qualifications:

  • Experience working with product and engineering teams.
  • Experience in designing, implementing and managing product development and operationalization frameworks and methodologies.
  • Experience with prompt engineering and human computation.
  • Ability to make smart tradeoffs and rapidly launch and iterate new product features for a user-facing commercial organization.
  • Excellent problem solving skills, with the ability to analyze research or performance data, develop insights and apply them to optimize the product roadmap.

About the job

Play’s Store Product Solutions and Operations team strives to enable exceptional user experiences within the Google Play Store by enabling new features and delivering high-quality, trusted data that powers Store treatments. In this critical role, you will work cross-functionally to manage, scale, and enhance our solutions, utilizing a sophisticated blend of human insights and machine learning.

As Product Solutions and Operations Manager, you'll partner with a global, cross-functional team comprising product managers, engineers, and product specialists, to provide Google Play users with the best store experience every time they come to Play.In this role, you will be responsible for ensuring our program produces reliable labeled data, by designing, running, and owning human computation tasks across our international rater team. You'll collaborate with experts across Google Play to design evaluations, deploy tools and processes to our international raters, analyze data, and drive ongoing process improvements. You’ll have ownership over critical product data streams and work with your product and engineering partners to prioritize human computation projects, the best way to collect data, and how much data will be required. This data feeds into the systems that determine the best apps and games to show to individual users, and also contributes to training machine learning models and evaluating new product launch decisions. Our team enables Play users to have the very best experience with the Google Play Store, connecting each individual to the best apps and games on their devices, and you will use your bias for action and passion for incredible mobile user experience to join us.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $114000 - $164000 (USD) + 15% bonus target + bonus + equity + benefitsLearn more about benefits at Google.

Responsibilities

  • Collaborate with Product Management, Engineering and Product Marketing teams to launch new products, scale operations, surface critical data signals to increase user engagement and improve developer Return on Investment (ROI).
  • Own product data streams, partnering with subject matter experts to implement evaluations to production and collect data from rater teams at scale.
  • Track data quality and operational Key Performance Indicators (KPIs) and perform analysis to drive continuous improvement and troubleshoot issues.
  • Work closely with global vendor raters, vendor managers and vendor trainers to identify gaps or issues in data collection, and design and implement solutions to address them. 
  • Stay up to date on the latest data labeling methods, including human rater labeling and machine learning, and make recommendations for LLM-first solutions to scale output.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

G

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to  build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer Software
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria
FOUNDED
1998
WEBSITE
https://goo.gle/4dbno6V