The Google Users and Products (gUP) team advocates Google's users by creating helpful and trusted experiences across the product ecosystem. Within gUP, the Health and Home team is on a mission to bring unparalleled simplicity, safety, and intelligence to the spaces where life happens most. We work to create seamlessly integrated experiences that elevate wellness, streamline daily routines, and provide peace of mind in every home. Our work empowers users to manage their health, optimize their environment, and connect with what matters most, all through innovative, reliable, and user-centric solutions.
As a Product Support Manager (PSMs) within the gUP Home team, you will translate user feedback and support data into actionable insights that shape the future of our Home portfolio.
You will be responsible for defining and executing support strategies for Google Home product areas within Google's gUP performance and development organization. You will work to ensure users receive helpful and trusted experiences.
In this role, you will require an understanding of the user journey, a passion for product quality, and the ability to engage strategically in a dynamic, cross-functional environment. You will drive insights and strategy to execution, from ensuring flawless launches to driving long-term improvements that fulfill our mission to create a home that takes care of the people inside it and the world around it.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
The US base salary range for this full-time position is $92,000-$130,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Build for everyone
Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.
It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.
So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
Benefits
We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.
Learn more about Google’s benefits on this site featuring Googlers’ experience.
How we Hire
Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.