What is Bilt?Bilt is the membership for where you live.What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.What's the role?As a Product Specialist here at Bilt, you will be the dedicated customer advocate for everything we build. This role exists to ensure our products are not only thoughtfully designed and launched, but are continuously maintained and improved through constant feedback loops between our internal teams and end users.This role sits at the intersection of product operations, product analysis, and quality assurance. The Product Specialist partners closely with Product, Engineering, Design, Operations, and Support, as well as other cross‑functional teams, to ensure products work as intended, launch smoothly, and improve over time. They are deeply embedded in the product lifecycle and constantly pressure‑test flows, track performance, and surface insights that improve the experience.In this role, you will…Act as the customer advocateRepresent end users in pod discussions and decision makingRun full product journeys end to end to understand the real experienceIdentify friction, confusion, and complexity across B2C and B2B experiencesSupport product readinessCollaborate with Product, Engineering, Design, Operations, Support, Legal, and Policy teamsSurface downstream implications for internal teams and customers before and after launchEnsure shared understanding of how products should behave across systems and use casesTrack performance and behaviorMonitor core product and business metrics tied to adoption, usage, and experienceAnalyze user behavior and product performance to identify trends, gaps, and opportunitiesTranslate learnings from testing and experimentation into clear recommendationsIdentify improvement opportunitiesIdentify key problem areas, edge cases, and failure pointsSpot issues impacting specific customer segments, partners, or workflowsSurface insights from data, support signals, and operational feedbackOwn quality and testingAct as first line of defense for product qualityTest new features, enhancements, and integrations across environmentsDocument and prioritize bugs, inconsistencies, and usability issuesPartner with engineering and product to resolve issues quicklyDrive AI usage and adoptionUse AI tools like ChatGPT, Gemini, and Claude as part of daily workBuild and refine AI workflows to streamline testing, analysis, and documentationAnalyze large volumes of qualitative and quantitative signals using AIIdentify opportunities where AI can improve speed, quality, or clarityPressure test AI‑powered features from a user perspectiveIn terms of qualifications, we're seeking:2+ years of experience working in a product roleDeeply obsessive about user experience and product qualityNaturally detail‑oriented with strong product intuitionComfortable advocating for the customer and pushing for clarityCurious, analytical, and motivated by making things better every dayExperience in product operations, product analytics, QA, consulting, or similar rolesHigh level of comfort using AI tools such as ChatGPT, Gemini, Claude, or similar platforms in day‑to‑day workAbility to design and iterate on AI‑driven workflows to improve efficiency, quality, and insight generationStrong analytical skills and comfort working with product and business dataAbility to synthesize quantitative signals and qualitative feedback into actionable insightsExcellent communication skills with the ability to clearly articulate issues and recommendationsExperience working closely with engineering and design teams (nice to have)Familiarity with analytics tools or SQL (nice to have)Experience supporting both consumer and partner‑facing products (nice to have)Benefits:Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus programHealth insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.The salary range for a Product Specialist is $70,000 - 120,000 and will be eligible for equity and an annual performance‑based bonus.#J-18808-Ljbffr