Product Specialist II

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

This position is responsible for delivering on the FX Product Development strategy. Responsible for ensuring the FX markets business has appropriate and robust Product Development outcomes, partnering with the FX Trading and Sales team peers to provide expert product specialist advice, knowledge of the full FX product offering workflows and features, and driving evolution in the FX Product offerings via product development activities.

In addition, they act as a key point of contact with the FX Operations and FX Technology teams to deliver new features, enhancements, and transformations of the FX Product offering. The FX Product Development Specialist owns the agenda for their specific product lifecycle domain of Channels & FX Price Distribution. They ensure that all their specific product domain(s) are aligned to the funded FX Technology Initiatives and features – and delivering the required business and outcomes across the scope of their specific domain.

Duties & Responsibilities:
Product feature development - Support the creation and refinement of product features, ensuring alignment with customer needs and product roadmap.
Market research and analysis - Conduct market research and competitive analysis to inform product decisions and strategy.
Cross-functional coordination - Collaborate with various teams including engineering, design, and marketing to facilitate product development and launch.
Product documentation - Create and maintain product documentation, including user stories, specifications, and release notes.
Customer feedback management - Collect, analyze, and synthesize customer feedback to drive product improvements.
Product performance monitoring - Assist in tracking and reporting on key product metrics and performance indicators.
Position Specific Skills:
Task management
Learning agility
Cross-functional collaboration
Product documentation
Customer feedback analysis
Market trend analysis
Issue identification and resolution

Qualifications:

Bachelor's Degree and 1 years of experience in Markets Products & Trading Instruments, Cross Border solutions and risk management: FX, Cross Border Trade Settlements, Core Banking Processing, Currency (non-USD) liquidity management and processing  OR High School Diploma or GED and 5 years of experience in Markets Products & Trading Instruments, Cross Border solutions and risk management: FX, Cross Border Trade Settlements, Core Banking Processing, Currency (non-USD) liquidity management and processing.

Preferred Area of Experience:
• Demonstrated interest in product development, new business development, and FX industry trends.
• Passion for driving toward an exceptional client experience (internal and external)
• Exceptional data analysis skills and ability to take a data driven approach to identifying and prioritizing needs and delivering change and product development delivery into data orientated platforms.
• Strong communication, collaboration, organizational and interpersonal skills
• Creative, strategic thinker with deep intellectual curiosity
• Ability to execute with an entrepreneurial spirit.

The base pay for this position is generally between $94,200.00 and $125,600.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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