Product Specialist

Job Description:

Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

Product Specialist - Home Appliances

Top Skills:

• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Root cause analysis
• Exceptional presentation, written, and verbal communication skills

Responsibilities:

• Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
• Monitor new model quality performance by comparing benchmark model trends.
• Coordination of weekly and monthly reports and presentation to all related teams.
• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
• Analyze, evaluate, and test various Home Appliance Product Categories' top symptoms and issues, identify root causes and corrective actions with internal teams, HQ, and Factories.
• Product quality data analysis with ASR trends of projects/models.
• Monitor quality case issues by daily tracking tickets.
• Theme card management of pending and in progress quality issues until solutions are found through communication with HQ.
• Part/Unit Retrieval.
• Demonstrates the value of a product technology to advance customers' objectives.
• Provides insight and thought leadership to customers concerning the applicability of highly complex products.
• Analyzes and applies industry, competition, and market knowledge to present the positive value of our solutions.
• Recommends product and service configurations to assist with any system design and integration necessary.
• Develops and implements a company-wide go-to-market plan, working with all departments to execute.
• Ensure product quality expectations are defined and known across the team.

Requirements:

• Bachelor's degree in engineering, computer science, math, or a business-related field.
• 0-2 years of experience in an analytics-focused role.
• Has a great interest in the Home Appliance field and can assess and disassemble parts as part of R&R.
• Must be able to drive - will occasionally drive (locally) between training facility, warehouse, and office.
• Great communicator; eager to learn and tenacious - able to communicate ideas and resolutions effectively. We're looking for a proactive go-getter!
• Root cause analysis.
• Understanding manufacturing, engineering, and design.
• Experience with in-home appliance service, analysis, root cause determination, and troubleshooting.

Preferred Skills:

• The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry.
• The ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
• Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

Staffmark talent working with this client receive competitive compensation and a great benefits package!

Employee Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off + More!

Click "Apply Now" to get started!

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.