Product Specialist

Description

Position at Sumitomo Electric Lightwave Corp.

• Purpose of Position
• The Product Specialist is responsible for serving as a subject matter expert for their assigned products, bridging the gap between development, sales, marketing, and customer service teams. This role involves understanding the technical and functional aspects of the product, supporting sales efforts, educating customers on product benefits, conducting market research, and helping drive product improvements to align with market demand and customer feedback.
• General Functions/Responsibilities
• Develop an in-depth understanding of assigned products, including specifications, features, and benefits.
• Stay updated on industry trends, competitor products, and emerging technologies related to the product.
• Act as an internal resource to train employees and external resource to guide customers about product offerings.
• Assist the sales team with product presentations, demonstrations, and technical explanations to prospective clients.
• Collaborate with customer service and sales team members to identify customer needs and recommend appropriate product solutions.
• Provide pre- and post-sales support, including addressing technical questions or concerns.
• Conduct training sessions for customers on how to use the product effectively.
• Resolve customer inquiries and escalate complex issues when necessary.
• Gather user feedback for product enhancement and customer satisfaction.
• Educational Requirements
• Minimum 2-year college degree in engineering, technology, or related field.
• Experience Requirements
• Proven experience within product management, applications engineering, or equivalent with specific knowledge of fiber optic connectors preferred.
• Ability to translate technical concepts into user-friendly terms for diverse audiences.
• Excellent interpersonal and written communication skills.
• Excellent presentation and writing skills.
• Extremely well organized and must be able to multi-task.
• Proficiency with Microsoft products.

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