The Product Specialist will lead their focus area (i.e., RNC, ductless, E-Premium or VRV products) and serve as the individual to manage and coordinate engagement and accomplishment of the division sales objectives with Company Owned Distribution (COD) & Distributor Channel Partners. The product specialist will be the Division resource for supporting the product line and growing sales.
Position Responsibilities may include:
- Responsible for coordinating engagement and accomplishment of division sales objectives with COD & Distributor Channel Partners.
- Act as Division Product Champion to assist in developing COD & IND product sales opportunities of his/her focus area as assigned. Help to support product team as it develops and work closely with the product applications resource (e.g., VRV and AER group).
- Coordinates resolutions and corrective actions of field product quality issues
- Conduct or participate in quality reviews with customers at their locations
- Oversee and direct the production of technical literature, service training materials and service kits in collaboration with respective departments
- Participates and provides input from a service perspective in product transition schedule meetings, dFMEA (Design failure mode and effect analysis) and other service design reviews
- Troubleshoot and or assist by phone distributors/branch/dealers in installation, quality, or service-related problems escalated to Management level
- Travel to field locations to resolve product problems escalated to Management level
- Oversee and be responsible for meeting division objectives for the specific programs (e.g., VRV Pro) that are part of the specialist's focus area.
- Provide resources and promotional support to fully engage TSMs to sell the focused product (both COD & IND)
- Serve as additional sales & training resource to COD, IND channels. No support of REP channel for this role.
- Perform additional projects/duties to support ongoing business needs.
Nature & Scope:
- Applies practical knowledge of job area typically obtained through advanced education and work experience
- Encouraged to seek continuous improvements
- Performs a range of mainly straightforward assignments
- Works independently with general supervision
- Problems faced are difficult but not typically complex
Knowledge & Skills:
- Ability to manage multiple projects simultaneously
- Excellent verbal and communication skills including public speaking, presentations, and negotiation skills
- Ability to develop effective communication pieces (price pages, sales support documentation, submittals, written memos etc.)
- High level proficiency with Microsoft Office 365 programs, Excel, Word, Power Point
- Able to generate and read reports as required
- Excellent organizational and time management skills
- Competitive industry knowledge
- Ability to apply strong work ethics and integrity on the job
- Ability to apply good judgement, strong work ethics and integrity on the job.
Competency:
Experience:
- A minimum of 10 years related experience
- Prior HVAC; commercial and ductless product HVAC industry experience
Education/Certification:
- Bachelor's degree preferred, will accept industry experience in lieu of degree
People Management: No
Physical Requirements / Work Environment:
- Must be able to perform essential responsibilities with or without reasonable accommodations
Reports To:
- Business Development Director
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.