Product Specialist - Thermal

POSITION SUMMARY

• The Product Specialist- Thermal (Americas) is responsible for supporting offering management efforts to drive growth, adoption, and profitability of Vertiv's liquid cooling portfolio across the Americas region. This includes Coolant Distribution Units (CDUs/XDUs), direct-to-chip liquid cooling, fluid distribution systems, and emerging high-density cooling technologies supporting AI, HPC, and next-generation data center applications.
• This role reports directly to the Sr. Director, Product Management- Thermal and works closely with Product Managers- Liquid Cooling. The Product Specialist provides direct support in executing product strategies, coordinating cross-functional activities, and supporting later-stage product development phases, including launch and lifecycle maintenance of existing offerings.
• This role collaborates extensively with sales teams, customers, regional stakeholders, marketing, and engineering to execute product roadmaps through the New Product Development (NPD) Stage Gate process.

RESPONSIBILITIES

• Provide direct support to Product Managers- Liquid Cooling in managing the Americas portfolio and executing product strategies.
• Support execution of product roadmaps through the New Product Development (NPD) Stage Gate process, with a focus on launch phases and sustaining existing offerings.
• Support day-to-day management of the Americas liquid cooling portfolio, including coordination of new product introductions, regional variants, engineered-to-order (ETO) solutions, and end-of-life activities.
• Research and analyze market trends, demand drivers, customer needs, and competitive landscape related to liquid cooling and high-density data center applications.
• Gather and analyze customer, sales, and field inputs to identify growth opportunities and adoption trends.
• Ensure all customer-facing documentation and marketing collateral are accurate, complete, and up to date.
• Provide product and offering information to customers, sales teams, customer service, and application engineering.
• Support development of business case inputs, product documentation, and internal alignment materials.
• Contribute to VAVE and cost optimization initiatives by gathering data and coordinating cross-functional actions.
• Monitor key trends such as AI workloads, increasing rack densities, and liquid cooling adoption, and summarize insights for the team.
• Assist in translating customer and field feedback into structured inputs for product requirements and roadmap discussions.
• Support customer engagements by preparing technical and commercial materials and coordinating responses.
• Collaborate with Marketing to support demand generation programs and product launch activities.
• Create and maintain sales tools, including order configuration forms, presentations, and training materials.
• Track and develop post-launch performance metrics for new offerings, including sales, adoption, and pipeline trends.
• Mine and analyze data to support forecasting, executive summaries, and sales/order trend analysis.
• Support pricing and competitive analysis activities, including data gathering and margin tracking.
• Assist with demand forecasting by compiling inputs from sales, operations, and historical data.
• Help coordinate and support resolution of product-related issues, including delivery, quality, inventory, and order management.
• Other duties and responsibilities as assigned.

QUALIFICATIONS

• Bachelor's Degree in Engineering or related technical field (BS or Master preferred).
• 3+ years of experience in product management, thermal systems, or data center infrastructure preferred.
• Experience with liquid cooling technologies (CDUs/XDUs, direct-to-chip, immersion, or fluid systems) preferred.
• Basic understanding of the Americas data center market, including hyperscale, colocation, and enterprise segments.
• Project management skills with the ability to prioritize and drive tasks to completion.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to communicate technical information and complex concepts effectively.
• Experience working with customers, field sales teams, and cross-functional stakeholders preferred.
• General interest in sales, marketing, operations, and financial disciplines.
• Proficiency in Microsoft Office, Smartsheet, and related tools.
• Strong written and verbal communication skills.

PHYSICAL & ENVIRONMENTAL DEMANDS

• None.

TRAVEL REQUIRED

• Up to 10% as needed.