Product Specific Engineer

Job TitleJob DescriptionRequired Education • Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent work experience).Required Skills • Experience supporting mission-critical applications. • Strong troubleshooting skills through monitoring and log analysis. • Solid understanding of modern cloud technologies (financial sector experience preferred). • Familiarity with Incident/Change/Problem management processes. • Knowledge of Agile practices and release management. • Understanding of audit requirements, change control procedures, and data security.Soft Skills & Leadership: • Excellent leadership and communication skills. • Ability to provide regular, high-quality updates to stakeholders on incident progress, including SLA risks/breaches. • Ability to coordinate with onsite and offshore teams (Managed Services providers and NT partners). • Self-motivated to become a Subject Matter Expert (SME) for assigned applications.Availability & Work Requirements: • Must be available for on-call support, including weekends and after-hours, for High and Critical production issues. • Hybrid schedule: onsite 3 days per week (Tuesday–Thursday) in Chicago, IL. • Core work hours: 8:00 AM – 5:00 PM.This role supports Northern Trust's Wealth Management business, including product, operations, partners, and clients. The contractor will collaborate with Application Development teams to implement business solutions through Agile practices and manage production issues.Key Responsibilities: • Lead production stability efforts by preventing issues and improving application stability. • Track and manage Incidents, Changes, and Problems for assigned applications. • Provide regular, high-quality updates to stakeholders on incident progress, including SLA risks/breaches. • Identify measures to improve application stability and availability to enhance support service delivery. • Develop into a Subject Matter Expert (SME) for the assigned application domain. • Troubleshoot production issues through monitoring and log analysis. • Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes, and release. • Engage in systems projects, including planning, management status reporting, specifications, and implementation. • Ensure compliance with all audit requirements, including change control procedures and data security. • Manage and coordinate with onsite and offshore Managed Services providers and NT partners to support applications and drive continuous improvement. • Coordinate with various teams (including offshore staff), raise support tickets for issues, analyze root cause, and assist in efficient resolution of production issues. • Participate in on-call support after office hours, including weekends, for High and Critical production issues. • Work with vendors and support staff on tickets and follow up regularly until resolution is found.