Product Support Administrative Specialist

This position will assist the Service Manager administratively and provide general support to the branch.

*For consideration, all candidates must apply through our online career portal. We kindly ask that you do not send applications or resumés via email.

*This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Provides overall administrative support to the store operations, as required.
• Performs Warranty claims entry processing, invoicing and tracking.
• Processes work orders for the Service Department and invoices service work performed.
• Prepares and maintains machine files, both in paper format and electronically.
• Creates and maintains purchase orders for Outside Labor and Materials (OLM).
• Answers Accounts Receivable inquiries and follows up.
• Tracks service bulletin information required by the factory for machines in territory or inventory.
• Provides communication and support to the Sales Department, as required.
• Answers phone calls and takes messages.
• Greets and assists customers.
• Types a variety of correspondence, as required, to internal or external entities.
• Orders office supplies.
• Prepares and makes daily bank deposits.
• Performs Account Receivables functions, including a minimal amount of collections.
• Coordinates all travel arrangements of staff, as required.
• Administers petty cash distribution and reconciliation.
• Prepares and processes daily cash and credit card deposits.
• Reviews and posts receipts and payments to appropriate ledgers, spreadsheets, records, and databases.
• Prepares, sorts, copies, files, and mails invoices, receipts, checks, correspondence, and other requested items.
• Investigates problems that vendors or purchasing agents have with obtaining payment for bills.
• Researches and processes charge backs, returns, refunds, freight charges, cost of lost or damaged goods, bad checks, and similar items.
• Answers accounts payable and receivable inquiries and follows up.
• Audits freight bills against freight manifests.
• Assist in monthly and annual closings.

• High School diploma or equivalent and 1 - 2 years of experience in a similar role.
• Ability to obtain and maintain a valid drivers license.
• Travel domestically and internationally up to 15% of the time.