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Product Support Analyst I #26-16773

US Tech Solutions, Inc.

Irvine, CA

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JOB DETAILS
SKILLS
AWS Lambda, Analysis Skills, Automation, Automation Systems, Business Skills, Communication Skills, Continuous Deployment/Delivery, Continuous Integration, DevOps, Diving, Documentation, High Reliability, Identify Issues, Object Oriented Programming (OOP) Languages, Problem Solving Skills, Process Development, Product Support, Reliability Engineering, Requirements Management, Restaurant, Root Cause Analysis, Scripting (Scripting Languages), Software Development, Software Development Lifecycle (SDLC), Software Engineering, Systems Reliability
LOCATION
Irvine, CA
POSTED
Today
About the Job: 
  • The Product Support Analyst I is responsible for ensuring the reliability and high-quality performance of leading Front of House platforms, specifically the electronic Prep system (Prep E).
  • This role directly impacts the business by empowering our software development teams to deploy agile enhancements to this cutting edge platform via monitoring and alerting around system health and defect leakage, while enriching the documentation and troubleshooting processes used to support the platforms at the restaurant level.
  • With this position, you’ll have the opportunity to work with industry-leading tools such as DataDog, Amazon Lambda, Retool, and Grafana. The Product Support Analyst I will report to the Sr. Infrastructure Engineer.
 
The Day-to-Day:
  • Lead Front of House platform support, specifically for the electronic Prep system (Prep E), ensuring consistent, high-quality service and system reliability.
  • Support the enhancement of our monitoring and alerting solutions (DataDog, Grafana, AWS Lambda)
  • Take a proactive, hands-on approach to technical troubleshooting, diving deep into issues to identify root causes and implementing technical improvements.
  • Enrich the knowledge base and troubleshooting processes used to support the systems at the restaurants
  • Build tools and automation solutions that streamline support processes, reduce manual effort, and improve system reliability.  
 
Is this you?
  • At least 1-3 years' experience in any of the following areas: Observability, Software Engineering, Automation, DevOps, or SRE space
  • Strong communication, presentation, and problem-solving skills, with a proven ability to translate business requirements into technical solutions. You’re a skilled storyteller who can engage stakeholders at all levels.
  • Some familiarity with software development, such as: SDLC and CI/CD principles, basic understanding of object oriented programming and scripting language, Infrastructure as Code
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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About the Company

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US Tech Solutions, Inc.

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