Product Support Analyst I SRE / DevOps (Observability & Production Support)

Pyramid Consulting, Inc

Los Angeles, CA

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JOB DETAILS

SALARY

$32–$35 Per Hour

SKILLS

AWS Lambda, Amazon Web Services (AWS), Analysis Skills, Artificial Intelligence (AI), Automation, Bash Scripting, Best Practices, Business Skills, Cloud Computing, Communication Skills, Consulting, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, DevOps, Documentation, Identify Issues, Knowledge Base, Linux Operating System, Operational Support, Operations Processes, Problem Solving Skills, Process Development, Product Support, Production Support, Production Systems, Python Programming/Scripting Language, Reliability Engineering, Restaurant, Root Cause Analysis, Scripting (Scripting Languages), Short Messaging Service (SMS), Software Administration, Software Development Lifecycle (SDLC), Team Player, Technical Operations, Technical Support, Unix Shell Programming

LOCATION

Los Angeles, CA

POSTED

1 day ago

Immediate need for a talented Product Support Analyst I – SRE / DevOps (Observability & Production Support). This is a 06+ Months Contract opportunity with long-term potential and is located in Los Angeles, CA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-21362

Pay Range: $32 - $35/hour. Traveler benefits as per agency package. (Benefits vary by vendor and assignment.)

Key Responsibilities:

In this role, you will help ensure the reliability, performance, and stability of key restaurant-facing platforms by working closely with engineering and infrastructure teams.
You will use observability tools such as DataDog, Grafana, AWS CloudWatch, and AWS Lambda to monitor system health, identify issues early, and support proactive incident resolution.
This position reports to the Sr. Infrastructure Engineer and offers a strong opportunity to grow in a cloud, DevOps, and production support environment.
Provide production and application support for Front of House platforms, including Prep E
Monitor system health, performance, and alerts using observability tools
Investigate incidents, analyze logs, and perform root cause analysis
Support alerting and monitoring improvements using DataDog, Grafana, and AWS CloudWatch
Troubleshoot production issues across application, infrastructure, and cloud environments
Partner with engineering and infrastructure teams to resolve defects and improve reliability
Build and improve documentation, runbooks, and knowledge base articles
Help automate repetitive support tasks and streamline operational processes
Support deployment and production readiness activities
Contribute to continuous improvement of support and troubleshooting workflows

Key Requirements and Technology Experience:

1–3 years of experience in Production Support, Application Support, DevOps, SRE, or Technical Operations
Experience with observability or monitoring tools such as DataDog, Grafana, or CloudWatch
Strong troubleshooting, analytical, and problem-solving skills
Hands-on experience with log analysis and root cause analysis
Basic understanding of AWS fundamentals
Basic knowledge of Linux
Familiarity with SDLC and CI/CD concepts
Strong communication and collaboration skills
Ability to translate business needs into technical support actions
Experience with Python, Bash, Shell scripting, or another scripting language
Exposure to AWS Lambda
Familiarity with Infrastructure as Code (IaC)
Experience with automation in a support or operations environment
Understanding of software deployment and production support best practices

Our client is a leading biopharmaceutical Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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About the Company

Pyramid Consulting, Inc

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