Product Support Engineer (IST, North Reading, MA)

Teradyne

North Reading, MA

Apply

JOB DETAILS

SALARY

$97,400–$155,800 Per Year

SKILLS

Automation, Communication Skills, Compensation and Benefits, Cross-Functional, Diversity, Documentation, Electrical Design, Electromechanics, Identify Issues, Incentive Programs, Insurance, Manufacturing Automation, Mechanical Design, On Site Support, Organizational Skills, Presentation/Verbal Skills, Product Engineering, Product Support, Product Testing, Project Schedule, Project/Program Management, Reporting Skills, Root Cause Analysis, Sales Closing Skills, Schematics, Semiconductors, Support Documentation, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Support, Technical/Engineering Design, Test Automation, Time Management, Tuition Fees, Writing Skills

LOCATION

North Reading, MA

POSTED

4 days ago

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne (http://www.teradyne.com/) companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products.

This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer Landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering

d i sciplines.

This individual will report directly to the Semiconductor Test Product Support Engineering Manager .

+ Represent PSG as a core team member on both existing and new products

+ Work with the field team and engineering (SW and HW) on field issues and escalations i n both the field and factory

+ Assist with identifying root cause to increase system up time

Work as part of the new product integration team by:

+ Participating in new product team meetings

+ Working with design engineering to design in serviceability (DFS)

+ Lead installation and serviceability discussions as part of design reviews

+ Support system install requirements and work with install coordinator on required tools, resources, etc.

+ Develop a Field Replaceable Unit (FRU) strategy

+ Organize, schedule and project manage field upgrades

+ Manage training for Teradyne field service engineers

+ Develop support documentation

+ Monitor system and new product reliability

+ Generate reliability reports based on field issues

+ Travel expectations are less than 20% of work requirements

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

+ Bachel ors of Science in Engineering (MFG/ME/EE), Electromechanical preferred

+ 8-15 years experience

+ Must be self-motivated, team oriented, and "hands-on"

+ Excellent verbal and written communication skills

+ Excellent organizational and time management skills

+ Ability to work with limited supervision and with cross-functional teams

+ Critical thinking and the ability to troubleshoot complex issues

+ Detailed understanding of mechanical design drawings and/or electrical schematics

+ Ability to create detailed documentation

+ Product Support and/or automation experience desired

This position is not eligible for visa sponsorship.

Compensation:

The base salary range for this role is $97,400 to 155,800. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.  Please click here (https://www.teradyne.com/2026-benefit-information-for-us-employees/) to see details.

#LI-NS1

Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

About the Company

Teradyne

Teradyne is a leading supplier of automation equipment for test and industrial applications. Teradyne Automatic Test Equipment (ATE) is used to test semiconductors, wireless products, data storage and complex electronic systems, which serve consumer, communications, industrial and government customers. Our Industrial Automation products include Collaborative Robots used by global manufacturing and light industrial customers to improve quality and increase manufacturing efficiency. In 2017, Teradyne had revenue of $2.14 billion and currently employs approximately 4,500 people worldwide.

COMPANY SIZE

1,500 to 1,999 employees

INDUSTRY

Electronics, Components, and Semiconductor Mfg

FOUNDED

1960

WEBSITE

http://www.teradyne.com

Resume Resources

Free Resume Templates Free Resume Builder