Product Support Engineer (NEXTEST; San Jose)

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradynes test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive. Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Semiconductor Test Product Support Engineer role is a dynamic and challenging global support opportunity that spans an array of engineering disciplines. This position is based in San Jose, CA for Teradyne Memory Division.

Key Responsibilities

• Be recognized as a subject matter expert across a wide range of new and existing Teradyne Magnum platforms.
• Provide timely and accurate support to field organizations in response to a wide array of customer issues.
• Identify opportunities to use technology to improve the way that we deliver support to our customers.
• Engage with the Product Development process to influence and prepare new products for successful deployment to the field, with a focus on documentation and manual creation.
• Develop support and training documentation and manuals for field installations and preventive maintenance.
• Conduct training to spread knowledge to all field service engineers worldwide.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.

Requirements

• BS in Electrical, Computer or Mechanical engineering and demonstrated desire to be a practicing engineer.
• 3-7 years experience with semiconductor testing desired
• Experience with Design for Serviceability and Reliability
• Strong communication, organizational and multi-tasking ability
• Strong writing and technical editing skills, preferred previous experience writing technical procedures and documentation
• Excellent critical thinking, and problem solving skills
• Commitment to product quality and customer satisfaction
• Team player, self-motivated, and "hands-on"
• Must be willing to travel up to 25%

Location and Eligibility

We are only considering candidates local to position location and are unable to provide relocation for this position. This position is not eligible for visa sponsorship.

Compensation

The base salary range for this role is $93,900 - 150,200. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location. Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.

Benefits

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.