Job Title: Product Support Engineer Location: North Reading, MA Duration: 12 months
Pay Rate: $40 to $52 per hour
Job Description: This role is enabled by an in-depth knowledge of Client's product offerings coupled with a desire to provide timely solutions across an evolving customer Landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.
Responsibilities
Represent PSG as a core team member on both existing and new products
Work with the field team and engineering (SW and HW) on field issues and escalations i n both the field and factory
Assist with identifying root cause to increase system up time
Work as part of the new product integration team by:
Participating in new product team meetings
Working with design engineering to design in serviceability (Client)
Lead installation and serviceability discussions as part of design reviews
Support system install requirements and work with install coordinator on required tools, resources, etc.
Develop a Field Replaceable Unit (FRU) strategy
Organize, schedule and project manage field upgrades
Manage training for Client field service engineers
Devel op support documentation
Moni tor system and new product reliability
Generate reliability reports based on field issues
Travel expectations are less than 20% of work requirements
Must Have:
Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
4+ years experience
Must be self-motivated, team oriented, and "hands-on"
Excellent verbal and written communication skills
Excellent organizational and time management skills
Ability to work with limited supervision and with cross-functional teams
Critical thinking and the ability to troubleshoot complex issues
Basic understanding of mechanical design drawings and/or electrical schematics
Ability to create detailed documentation
Product Support and/or automation experience desired
Numbers & Facts
Location
North Reading, MA
Salary
$40–$52 Per Hour
Skills
Automationunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Trainingunmatched
Documentationunmatched
Electrical Designunmatched
Electromechanicsunmatched
Identify Issuesunmatched
Mechanical Designunmatched
On Site Supportunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Product Engineeringunmatched
Product Supportunmatched
Product Testingunmatched
Project Scheduleunmatched
Project/Program Managementunmatched
Reporting Skillsunmatched
Root Cause Analysisunmatched
Schematicsunmatched
Semiconductorsunmatched
Support Documentationunmatched
Systems Administration/Managementunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Technical Supportunmatched
Technical/Engineering Designunmatched
Time Managementunmatched
Writing Skillsunmatched
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