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Skills
- Biologyunmatched
- Business Strategyunmatched
- Call Centersunmatched
- Consultingunmatched
- Customer Relationsunmatched
- Laboratoryunmatched
- Liquid Chromatography-Mass Spectrometry (LC-MS)unmatched
- Manufacturingunmatched
- Marketingunmatched
- New Product Planningunmatched
- On Site Supportunmatched
- Post-Salesunmatched
- Pre-Salesunmatched
- Product Developmentunmatched
- Product Engineeringunmatched
- Product Supportunmatched
- Production Planningunmatched
- Production Supportunmatched
- Quality Assuranceunmatched
- Sales Supportunmatched
- Strategic Planningunmatched
- Technical Salesunmatched
- Technical Supportunmatched
- Technical Trainingunmatched
- User Documentationunmatched
- Willing to Travelunmatched
Description
Enter Job Description...
Additionally may -
Requirements
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
- Client inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Client enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.
- Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
- Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel
- For new products ensures support plan, repair levels, and production support plans are developed and implemented.
Additionally may -
- Provide technical product and measurement consulting on presales opportunities
- May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. As well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules
- May be responsible for writing product/process user documentation
- May develop and deliver technical training to the Agilent technical support teams, such as field service and remote service engineers
- Reduces broad concepts, business strategies into structured projects
- Leads the design/ delivery of new support strategies/ processes;is the key technical contributor
- Solves complex, high impact technical support program/ process design/ development problems
- Ability to travel up to 20% of the time (domestic and international)
Requirements
- Post-Secondary diploma in an applicable area of study considered an asset.
- Bachelors or Masters Degree or University Degree or equivalent.
- Experience with analytical scientific instruments is required. LC and/or MS is a plus.
- Requires specialized depth and/or breadth of expertise in job.
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Numbers & Facts
| Location | Santa Clara, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $65 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.