Product Support Manager, Cross Business Unit Governance

Product Support Manager, Cross Business Unit Governance - Google Careers

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Product Support Manager, Cross Business Unit Governance

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corporate_fareGoogleplaceBoulder, CO, USA; Atlanta, GA, USA

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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XThe application window will be open until at least July 31, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in a project management, consulting, or a customer-facing role with finance reporting dimension.
• Experience working in an organization and partnering with multiple teams across different functions.

Preferred qualifications:

• Experience in translating data and user feedback into actionable product improvements and strategic recommendations.
• Experience presenting to and influencing cross-functional teams.
• Understanding of the latest AI tools and trends.
• Ability to grow in a fast-paced, ambiguous environment while leading complex, cross-functional finance reporting activities.
• Ability to manage multiple, time-sensitive projects with engaging priorities while working separately to drive projects to completion with minimal guidance and high attention to detail.
• Excellent stakeholder management, influencing and communication skills proven in a consulting environment with demonstrated success influencing executives.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Financial Program Lead within the gUP Platforms and Devices Cross Business Unit (BU) Support you will lead the Cost Savings Governance process for Google Platforms and Devices support organization by aligning support activities with financial and regulatory requirements. You will collaborate with cross-functional teams to improve cost accuracy and ensure a consistent financial approach across the organization. You will serve as the connective tissue for the gUP Platforms and Devices team, ensuring all teams follow a similar process in terms of financial reporting and are able to share with stakeholders progress toward the financial goals.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $140000 - $205000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Establish and lead a cost savings governance process monitoring Google Platforms and Devices support related activities.
• Work with Support, Finance and Operations teams to align from a financial perspective with all regulatory needs and make business decisions.
• Ensure alignment with other finance Full-Time Employees (FTEs) in gUP teams and ensure consistency of approaches across gUP. Ensure work drivers are documented using existing centralized tools and processes to assess financial performance and attribute cost accurately.
• Manage product area teams requests to improve cost prediction/cost savings accuracy.
• Increase product vertical support teams confidence in their ability to communicate gUP"s operational and strategic excellence to stakeholders.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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