Product Support Manager, Google Fi - Google Careers
Careers
Careers
Skip navigation links
homehome
Home
Home
work_outlinework_outline
Jobs
Jobs
noogler_hatnoogler_hat
Students
Students
googlegoogle
How we work
How we work
handymanhandyman
How we hire
How we hire
person_outlineperson_outline
Your career
Your career
help_outline
Help link
feedback
Send feedback
more_vert
Sign in
Careers
Careers
homeHome
work_outlineJobs
expand_more
noogler_hatStudents
expand_more
googleHow we work
expand_more
handymanHow we hire
expand_more
person_outlineYour career
expand_more
job details
arrow_back
Back to jobs search
Jobs search results
3,640 jobs matched
Mountain View, CA, USA
San Francisco, CA, USA; Atlanta, GA, USA; +24 more; +23 more
New York, NY, USA; Kirkland, WA, USA; +2 more; +1 more
Seattle, WA, USA; Kirkland, WA, USA
Seattle, WA, USA
New York, NY, USA; Los Angeles, CA, USA; +3 more; +2 more
Mountain View, CA, USA
Chicago, IL, USA
New York, NY, USA
Mountain View, CA, USA
Tel Aviv, Israel; Haifa, Israel
Mountain View, CA, USA; San Bruno, CA, USA; +4 more; +3 more
Sunnyvale, CA, USA
Monrovia, IN, USA
Kirkland, WA, USA; Sunnyvale, CA, USA
Mountain View, CA, USA
Sunnyvale, CA, USA
Sunnyvale, CA, USA
Cambridge, MA, USA
New York, NY, USA
Showing 1 to 20 of 3640 rows
1‑20 of 3640
navigate_next
Follow Life at Google on
*
More about us
About usopen_in_newContact usopen_in_newPressopen_in_new
Related Information
Investor relationsopen_in_newBlogopen_in_new
Equal Opportunity
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
More about us
expand_more
Related information
expand_more
Equal opportunity
expand_more
Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies
helpHelpopen_in_new
arrow_back
Back to jobs search
Product Support Manager, Google Fi
share
corporate_fareGoogleplaceBoulder, CO, USA; Atlanta, GA, USA
bar_chartMid
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Apply
share
info_outline
XThe application window will be open until at least June 30, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
5 years of experience in a project management or a customer-facing role.
Preferred qualifications:
Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
Process Improvement certifications (e.g., Six Sigma).
Knowledge of Wireless systems.
Ability to streamline complex processes and implement workflows designed to increase efficiency.
Excellent written and verbal communication.
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
The gTech users and Products (gUP) Product and Delivery (P&D) Google Fi team is entering a transformative phase in 2026. We are moving beyond traditional support models to build an ecosystem that supports the Product Area (PA"s) goals and deploys gUP"s latest capabilities. Our team is integrating next-generation AI to revolutionize self-service, while preparing the infrastructure for critical Product Area launches. We partner with Product, Engineering, and gUP teams to provide high-quality support experiences, enhance the user experience through predictive modeling, resolve complex troubled user journeys, and ensure every support interaction contributes to Google Fi's success.
In this role, you will organize Case Reviews, Immersions, and report on support trends for actionable insight discussions. You will be responsible for the operational transition of 1:1 support, requiring precise execution to avoid customer friction and maintain service levels.
You will partner cross-functionally with Legal and Engineering to define and implement support strategies, drive data-backed improvements in your owned user journeys to reduce churn, and ensure subscribers remain connected across the globe.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $114000 - $164000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
Identify and address systemic issues, partner with internal and product teams to implement product, policy, process and tooling improvements.
Provide operational expertise and channel the Customer to scale product support and feature launches provide self help options through (e.g., genAI solutions).
Enhance customer support data analysis to gain deeper insights.
Collaborate with the Product Area PMs and Eng (and Marketing, PR, Legal, etc.) and gUP cross-functional teams to develop and implement the support strategy for critical user journeys you own and address immediate support needs and develop systemic solutions for recurring issues.
Partner with the Google Fi Product Area and Product Validation (PV) teams across functions to own and enhance critical user journeys, targeting improvements in Customer Satisfaction (CSAT), Total Resolution Time, and Repeat Contact Rate.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Follow Life at Google on
*
More about us
About usopen_in_newContact usopen_in_newPressopen_in_new
Related Information
Investor relationsopen_in_newBlogopen_in_new
Equal Opportunity
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
More about us
expand_more
Related information
expand_more
Equal opportunity
expand_more
Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies
helpHelpopen_in_new
Follow Life at Google on
*
More about us
About usopen_in_newContact usopen_in_newPressopen_in_new
Related Information
Investor relationsopen_in_newBlogopen_in_new
Equal Opportunity
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
More about us
expand_more
Related information
expand_more
Equal opportunity
expand_more
Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies
helpHelpopen_in_new
Google apps
Main menu