Product Support Manager, gUP Platforms and Devices Google Store and Fi

Google

Boulder, CO

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JOB DETAILS

SKILLS

Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Service Management, Customer Service Tools, Customer Support/Service, Detail Oriented, Equal Employment Opportunity (EEO), Leadership, Management Consulting, Operational Support, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Product Support, Project/Program Management, Service Delivery, Team Lead/Manager, Team Player, Technical Operations, Transportation and Logistics, Writing Skills

LOCATION

Boulder, CO

POSTED

16 days ago

The application window will be open until at least June 1st, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA.

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
5 years of experience in a project/program management, consulting, or client facing role.

Preferred qualifications:

Ability to manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with guidance and high attention to detail.
Ability to streamline complex processes and implement workflows designed to increase efficiency.
Excellent project or program management skills, leading and implementing high-impact projects with cross-functional teams.
Excellent written and verbal communication and investigative skills.

About the job

The Google Users and Products (gUP) team is dedicated to advocating Google's users by creating helpful and trusted experiences. Our work exists at the exciting intersection of technology and operations, where we strive daily to support and delight customers of the Google Store and Google Fi. We foster a collaborative and engaging culture, creating an environment where every team member is empowered to do their best work.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $114000 - $164000 (USD) + 15% bonus target + bonus + equity + benefitsLearn more about benefits at Google.

Responsibilities

Collaborate with the Product and cross-functional teams to manage and optimize customer journeys, with a focus on commerce and post-purchase interactions.
Identify and resolve systemic obstacles by partnering with product and internal teams to improve tools, policies, and processes.
Own and drive operational product support, manage all feature rollouts, and advocate continuous improvements in service delivery.
Strengthen customer support by improving tooling and empowering service agents.
Engage with teams like Reverse Logistics and Transportation to mitigate immediate support gaps and establish systemic, repeating problem fixes.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Computer Software

EMPLOYEE BENEFITS

Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria

FOUNDED

1998

WEBSITE

https://goo.gle/4dbno6V

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