Product Support Manager, Play Monetization - Google Careers
Careers
Careers
Skip navigation links
homehome
Home
Home
work_outlinework_outline
Jobs
Jobs
noogler_hatnoogler_hat
Students
Students
googlegoogle
How we work
How we work
handymanhandyman
How we hire
How we hire
person_outlineperson_outline
Your career
Your career
help_outline
Help link
feedback
Send feedback
more_vert
Sign in
Careers
Careers
homeHome
work_outlineJobs
expand_more
noogler_hatStudents
expand_more
googleHow we work
expand_more
handymanHow we hire
expand_more
person_outlineYour career
expand_more
job details
arrow_back
Back to jobs search
Jobs search results
3,378 jobs matched
Kronstorf, Austria
Sunnyvale, CA, USA
Dublin, Ireland
Kirkland, WA, USA; Sunnyvale, CA, USA
Seattle, WA, USA; Kirkland, WA, USA
San Francisco, CA, USA; Atlanta, GA, USA; +24 more; +23 more
Sunnyvale, CA, USA
Mountain View, CA, USA
New York, NY, USA
Eemshaven, Netherlands
Sunnyvale, CA, USA; Columbus, OH, USA; +3 more; +2 more
Seattle, WA, USA
New York, NY, USA
Sunnyvale, CA, USA
London, UK
Bengaluru, Karnataka, India; Hyderabad, Telangana, India; +2 more; +1 more
Paris, France
Mountain View, CA, USA; San Bruno, CA, USA; +4 more; +3 more
Sunnyvale, CA, USA
Sunnyvale, CA, USA; Mountain View, CA, USA
Showing 1 to 20 of 3378 rows
1‑20 of 3378
navigate_next
Follow Life at Google on
*
More about us
About usopen_in_newContact usopen_in_newPressopen_in_new
Related Information
Investor relationsopen_in_newBlogopen_in_new
Equal Opportunity
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
More about us
expand_more
Related information
expand_more
Equal opportunity
expand_more
Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies
helpHelpopen_in_new
arrow_back
Back to jobs search
Product Support Manager, Play Monetization
share
corporate_fareGoogleplaceBoulder, CO, USA; Atlanta, GA, USA
bar_chartMid
Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Apply
share
info_outline
XThe application window will be open until at least June 22, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management.
Experience collaborating with cross-functional teams.
Preferred qualifications:
About the job
In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google"s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Product Support Manager on Play, you are passionate about helping billions of users at scale. You'll work to advocate for your users, develop support strategy, deliver support, deliver on scaling the business via automation and AI, and work closely with the product area to make our product better. You enjoy both landing new features with our users and working on a project basis to solve problems leveraging your problem solving, operational, and program management skills. You grow on influencing product strategy, developing scalable solutions, helping onboard new users, optimizing workflows, and providing technical implementation services to our users. You will improve and leverage various channels collecting users' feedback in our product and be able to advocate to resolve the complex issues impacting users.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $114000 - $164000 (USD) + 15% bonus target + bonus + equity + benefits
Learn more about benefits at Google.
Responsibilities
Develop and evolve the overall user support strategy by deeply understanding product and market dynamics, continuously identifying innovative approaches. Collaborate with cross-functional teams to analyze user feedback, translating these insights into actionable recommendations to drive product improvements.
Lead operational initiatives to enhance efficiency and scale by leveraging data and tools to troubleshoot issues and implement lasting solutions through AI, automation, self-service, and process improvements.
Lead cross-functional collaboration by partnering with key stakeholders, including product, engineering, and support teams, to define and execute successful product launch strategies.
Manage all launch requirements and project timelines to ensure that all support channels are 100% ready and prepared for new product or feature releases.
Oversee the end-to-end issue management process, which includes identifying and escalating user-reported bugs and managing all program communications and reporting.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Follow Life at Google on
*
More about us
About usopen_in_newContact usopen_in_newPressopen_in_new
Related Information
Investor relationsopen_in_newBlogopen_in_new
Equal Opportunity
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
More about us
expand_more
Related information
expand_more
Equal opportunity
expand_more
Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies
helpHelpopen_in_new
Follow Life at Google on
*
More about us
About usopen_in_newContact usopen_in_newPressopen_in_new
Related Information
Investor relationsopen_in_newBlogopen_in_new
Equal Opportunity
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
More about us
expand_more
Related information
expand_more
Equal opportunity
expand_more
Privacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookies
helpHelpopen_in_new
Google apps
Main menu