Product Support Manager Pre-Launch User Testing Gemini App - Google CareersCareersCareersSkip navigation linkshomehomeHomeHomework_outlinework_outlineJobsJobsnoogler_hatnoogler_hatStudentsStudentsgooglegoogleHow we workHow we workhandymanhandymanHow we hireHow we hireperson_outlineperson_outlineYour careerYour careerhelp_outlineHelp linkfeedbackSend feedbackmore_vert HelpSend FeedbackSign inCareersCareershomeHomework_outlineJobsexpand_morenoogler_hatStudentsexpand_moregoogleHow we workexpand_morehandymanHow we hireexpand_moreperson_outlineYour careerexpand_morejob detailsarrow_backBack to jobs searchJobs search results3652 jobs matchedAI Technical Enablement Program Manager Google CloudAustin TX USA Atlanta GA USA 3 more 2 moreSolution Architect III Platform Telecommunications Google Cloud FrenchMontreal QC Canada Toronto ON CanadaSecurity Technical Lead Cluster ManagementWarsaw PolandCyber Threat Intelligence Analyst Google Threat Intelligence DeliveryHungary | Remote eligibleSoftware Engineer Mobile iOS MapsSan Francisco CA USA Mountain View CA USACustomer Growth Associate Early Careers Google Customer Solutions German MarketDublin IrelandSenior Software EngineerMountain View CA USA San Bruno CA USA 4 more 3 moreSenior Software Engineer Performance Optimizations for LLMSunnyvale CA USA Kirkland WA USACustomer Engineer Federal Civilian Agencies Google Public SectorReston VA USA Washington D.C. 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We are committed to building a workforce that is representative of the users we serve creating a culture of belonging and providing an equal employment opportunity regardless of race creed color religion gender sexual orientation gender identityexpression national origin disability age genetic information veteran status marital status pregnancy or related condition including breastfeeding expecting or parents-to-be criminal histories consistent with legal requirements or any other basis protected by law. See also Googles EEO Policy Know your rights workplace discrimination is illegal Belonging at Google and How we hire.More about usexpand_moreRelated informationexpand_moreEqual opportunityexpand_morePrivacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookieshelpHelpopen_in_newarrow_backBack to jobs searchProduct Support Manager Pre-Launch User Testing Gemini Appshare linkCopy linkemailEmail a friendcorporate_fareGoogleplaceBoulder CO USAbar_chartMidMidExperience driving progress solving problems and mentoring more junior team members deeper expertise and applied knowledge within relevant area.Applyshare linkCopy linkemailEmail a friendinfo_outlineXThe application window will be open until at least May 18 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Minimum qualificationsBachelors degree or equivalent practical experience.5 years of experience in a project management or a customer-facing role.Preferred qualificationsExperience influencing cross-functional teams with excellent communication and stakeholder management skills.Ability to thrive in a changing rapidly evolving and ambiguous environment.Excellent problem-solving skills with the ability to extract insights from qualitative and quantitive user feedback.About the jobIn gTech Users and Products gUP our mission is to advocate for Googles users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help representing their needs with our product partners and proposing fixes and features that elevate their engagement with Googles product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user no matter where they are in the world e.g. localization digitization partner integration and more.As a Product Support Manager for Pre-Launch User Testing on our gTech Users and Products gUP Gemini App team you will lead critical testing programs that shape the future of AI technology. You will manage various pre-launch user testing programs including Trusted Testers and Dogfood internal Googler testing programs.You will ensure that the Gemini App meets the highest standards of quality safety and user satisfaction before reaching the public. You will bridge the gap between users and product development synthesizing feedback into insights for Product Management and Engineering.Google creates products and services that make the world a better place and gTechs role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill product expertise and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem or a new tool that can scale across Google everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech check out our video.The US base salary range for this full-time position is 114000-163000 bonus equity benefits. Our salary ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only and do not include bonus equity or benefits. Learn more about benefits at Google.ResponsibilitiesDesign execute and manage pre-launch testing programs Trusted Testers Dogfood for the Gemini App. Define program scope goals and success metrics.Partner closely with Product Management Engineering Technical Program Manager TPM and User Experience Research UXR teams to align testing initiatives with the product roadmap and launch goals.Develop and implement scalable mechanisms for collecting triaging and synthesizing user feedback and bug reports. Translate raw feedback into actionable product recommendations.Drive issue resolution by working with engineering teams to prioritize and fix bugs discovered during pre-launch testing.Establish best practices for pre-launch testing and contribute to the continuous improvement of user insights programs at Google.Information collected and processed as part of your Google Careers profile and any job applications you choose to submit is subject to Googles Applicant and Candidate Privacy Policy.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve creating a culture of belonging and providing an equal employment opportunity regardless of race creed color religion gender sexual orientation gender identityexpression national origin disability age genetic information veteran status marital status pregnancy or related condition including breastfeeding expecting or parents-to-be criminal histories consistent with legal requirements or any other basis protected by law. See also Googles EEO Policy Know your rights workplace discrimination is illegal Belonging at Google and How we hire.If you have a need that requires accommodation please let us know by completing our Accommodations for Applicants form.Google is a global company and in order to facilitate efficient collaboration and communication globally English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies Google does not accept agency resumes. Please do not forward resumes to our jobs alias Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.Follow Life at Google on More about usAbout usopen_in_newContact usopen_in_newPressopen_in_newRelated InformationInvestor relationsopen_in_newBlogopen_in_newEqual OpportunityGoogle is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve creating a culture of belonging and providing an equal employment opportunity regardless of race creed color religion gender sexual orientation gender identityexpression national origin disability age genetic information veteran status marital status pregnancy or related condition including breastfeeding expecting or parents-to-be criminal histories consistent with legal requirements or any other basis protected by law. See also Googles EEO Policy Know your rights workplace discrimination is illegal Belonging at Google and How we hire.More about usexpand_moreRelated informationexpand_moreEqual opportunityexpand_morePrivacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookieshelpHelpopen_in_newFollow Life at Google on More about usAbout usopen_in_newContact usopen_in_newPressopen_in_newRelated InformationInvestor relationsopen_in_newBlogopen_in_newEqual OpportunityGoogle is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve creating a culture of belonging and providing an equal employment opportunity regardless of race creed color religion gender sexual orientation gender identityexpression national origin disability age genetic information veteran status marital status pregnancy or related condition including breastfeeding expecting or parents-to-be criminal histories consistent with legal requirements or any other basis protected by law. See also Googles EEO Policy Know your rights workplace discrimination is illegal Belonging at Google and How we hire.More about usexpand_moreRelated informationexpand_moreEqual opportunityexpand_morePrivacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookieshelpHelpopen_in_newGoogle appsMain menu