Product Support

eTeam Inc.

NEW YORK, NY

JOB DETAILS
SALARY
$50–$55 Per Hour
SKILLS
Analysis Skills, Business Operations, Communication Skills, Debugging Skills, Identify Issues, Java, Knowledge Repositories, Object Oriented Programming (OOP) Languages, Problem Solving Skills, Product Support, Production Support, Python Programming/Scripting Language, Root Cause Analysis, Team Player, Time Management, Trading Systems
LOCATION
NEW YORK, NY
POSTED
30+ days ago
Role Name: Product Support
Location: New York - AVAILABILITY FOR F2F INTERVIEW

JOB DESCRIPTION:
"Job Description:
We are seeking a dynamic and skilled professional to join AppBank Production Support team . This role is integral to our front-office operations, requiring a proactive, hands-on individual who can operate in a fast-paced and challenging environment.

Key Responsibilities:
• Provide end-to-end production support for trading systems, applications ensuring seamless front-office operations.
• Debug and troubleshoot technical reported system/ user issues efficiently, minimizing impact on business operations.
• Analyze incidents, identify root causes, and implement preventive measures.
• Engage in frequent problem management, ensuring long-term stability of systems.
• Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions.
• Be ready to transform support, drive effort reduction, strategic fixes, build knowledge repository, shift left and more

Required Skills and Qualifications:
• Proficiency in at least one object-oriented programming language (e.g., Java, Python).
• Strong debugging and troubleshooting skills, with the ability to solve complex technical issues.
• Excellent communication skills to collaborate with stakeholders at all levels.
• Experience in a dynamic, high-pressure work environment.
• Prior experience supporting front-office systems is highly desirable, but candidates must demonstrate a willingness to embrace the challenges of such a role."

About the Company

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eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com