Product Support & Sales Rep (ME)

Career Opportunities: Product Support & Sales Rep (ME) (8263)

Requisition ID 8263 - Posted 24/08/2026

Company: Komatsu South Africa

Business Unit: South Africa

Division: Operations

Department: GG PrdSpp

Location: Groote Prod Supp

Reference Number: 8263

Grading: C5

EE Position

Introduction:

Komatsu South Africa has an amazing opportunity in the Operations division at our Grootegeluk branch, for a Product Support and Sales Representative that provides expert technical advice to customers in supporting Komatsu mining products. The successful candidate must have a minimum of 4 years working experience as a Millwright and specific experience servicing and maintaining Komatsu Electric Wheel Loaders (WE1850/2350).

Qualifications:

• Millwright Trade Certificate
• Medium Voltage Certificate (an advantage)

Experience

• A minimum of 4 or more years' post trade experience in the earthmoving industry working Electric Drive Trucks / Hydraulic & Electric Rope Shovels / Wheel Loaders.
• A minimum of 2 years' supervisory experience (an advantage)
• Machine Operator License (an advantage)
• Komatsu product knowledge

Specific knowledge requirements

• SAP Quoting
• MS Office
• CSS Portal KMG
• EPQ Care
• Komtrax

Summary description of the role:

• Safety Observations - Identify and report safety-related defects.
• Fleet Health Monitoring - Monitor fleet condition, reliability trends, and component health.
• KomServ Inspections - Conduct scheduled inspections and condition assessments.
• Equipment Condition Reports - Compile, issue, and review reports with recommendations.
• Photo Reporting - Capture and document defects and failures.
• Technical Support - Provide OEM technical guidance and troubleshooting support.
• Failure Analysis - Assist with RCFA and identify root causes.
• Maintenance Planning - Recommend maintenance strategies and component interventions.
• Planned Maintenance - Monitor PM compliance and advise improvements.
• Component Life Management - Monitor component health and predict replacement requirements.
• Warranty Support - Identify opportunities and compile warranty documentation.
• OEM Liaison - Escalate technical issues to Komatsu factory support.
• Product Improvement Programs - Communicate OEM campaigns and upgrades.
• Parts Forecasting - Recommend critical parts requirements.
• Reliability Improvement - Drive continuous improvement initiatives and recommendations.
• Artisan & Operator Coaching - Provide technical guidance and best-practice recommendations.
• Performance Reporting - Issue daily, weekly, and monthly reports.
• Customer Satisfaction - Maintain Komatsu customer relationship and communication.

[Not translated in selected language]

In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

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