This is a contract role in Boulder, CO focused on enhancing customer support and user experience for payments products.
Responsibilities include developing support strategies for new features, managing customer care processes, analyzing user feedback and issues to improve service quality, and streamlining operations for efficiency and cost reduction.
The ideal candidate has 3+ years experience in project or program management, with strong data analysis skills and a user-focused mindset. Payment experience and working across diverse teams and time zones are a plus.
Skills required are product support, customer support, customer success, and data analysis. A bachelor's degree or equivalent is needed.
This role aims to represent the voice of the consumer, improve support operations, and ensure a consistent, high-quality user experience.