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Product Support Specialist

75082

Rosemead, CA

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JOB DETAILS
SKILLS
4G (4th Generation) Wireless, Architectural Design, Broadband, CLEC (Competitive Local Exchange Carrier), Cloud Computing, Computer Networks, Customer Support/Service, DSL (Digital Subscriber Line), Dental Insurance, Ethernet, Field Trials, Internet Service Providers, Internet of Things, Inversion of Control (IoC), Laboratory Testing, Mandarin Chinese Language, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Design, Network System Hardware, Post-Sales, Pre-Sales, Product Demonstration, Product Support, Product Testing, Radio Frequency, Regional Sales, Sales Support, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Presentation, Technical Sales, Technical Support, Telecommunications, Vision Plan, Willing to Travel, Wireless Communications, Wireless LAN
LOCATION
Rosemead, CA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Dental insurance
  • Paid time off
  • Vision insurance

BEC Technologies, a fast-growing broadband networking & Cellular M2M solution provider is looking for a professional, energetic, self starter to fill the position to be based in Richardson, TX area. This position is responsible for pre-sales & post sales technical engagement with the customer, including product support, product demonstrations and technical presentations.


For more information about the company please visit www.bectechnologies.net.


Responsibilities:


- Product technical support for BEC’s 4G LTE, FTTx, xDSL, M2M/IoT products and BEC’s Cloud Management platform.


- Work and support customers to design network architecture and applications


- Provide solution for field technical and configuration issues


- Assist customer in network configuration and troubleshooting.


- Provide customer demonstration of configuration of BEC products.


- Support regional sales team to complete successful product trials & evaluations


- Perform technical training and education to customers


- Travel to customer sites to support lab testing and/or field trials


Qualifications:


- 3 or more years of product support experience in telecommunication, IT/computer, data networking industry


- Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols.


- Familiar with Telco, ISP and wireless carriers’ network equipment and operations


- Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies


- Hard working and willing to learn new skills and technologies


- Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required.

- Speaks Mandarin prefer


- 20% domestic travel may be required

This position is temporarily remote.

About the Company

7

75082

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