Product Support Specialist

Customer Experience & Product Support Specialist
$19-20/hr | Full-Time | Youngsville, NC - Monday-Friday 8:30A-5:30P
Are you passionate about providing exceptional customer service while helping customers find the right solution? We're looking for a motivated Customer Experience & Product Support Specialist to join a growing team that prides itself on delivering outstanding service and support.
In this role, you'll assist customers by answering questions, recommending products, confirming product compatibility, processing orders, and creating support cases when needed. If you enjoy solving problems, learning new products, and providing a best-in-class customer experience, we'd love to hear from you.
Responsibilities:

• Assist customers by phone, email, chat, and social media
• Recommend products and confirm product compatibility
• Process orders and create support cases
• Navigate multiple computer systems while assisting customers
• Collaborate with internal departments to ensure customer satisfaction
• Deliver professional, friendly, and solution-oriented service

What We're Looking For:

• Outstanding communication and customer service skills
• Strong computer and data entry skills
• Ability to multitask in a fast-paced environment
• Excellent attention to detail and organizational skills
• Positive attitude and problem-solving mindset
• Microsoft Office experience
• Previous customer support or administrative experience preferred
• Associate's or Bachelor's degree is a plus

Why Join Us?

• Full-time, permanent position
• Medical, Dental & Vision Insurance
• Retirement plan
• Paid vacation & sick time
• Fun, team-oriented work environment
• Opportunities to learn and grow

If you're someone who enjoys helping people, solving problems, and being part of a supportive team, we'd love to connect with you!
INDWak