Job Description
Job Description
Job Description
Product Support Technician
Outdoor Power Equipment
$18.00-$20.00 per hour
Monday-Friday, 8:30am-5:00pm
Galloway, Ohio (onsite)
Temp to Hire
Why You’ll Love This Job:
- After being hired on, the following benefits are offered:
- Strong benefits
- Multiple medical plans including HSA availability with company contributions
- Company-paid disability and life insurance coverage
- Generous 401k matching
- Competitive pay
- Casual atmosphere/dog-friendly environment
What You’ll Do:
- Diagnose product concerns via phone and email, guiding customers through safe mechanical and electrical troubleshooting with clarity and confidence
- Determine warranty eligibility and recommend appropriate resolution paths — replacement parts, service options, or escalation as needed
- Document accurate technical case histories in NetSuite, maintaining thorough records for every customer interaction
- Share recurring product trends and concerns with Quality, Engineering, and Product teams to drive continuous improvement
- Handle approximately 70 calls and cases daily, delivering solutions in a clear, courteous, and timely manner
- Continuously grow your product knowledge — becoming a true expert in outdoor equipment and small engines so you can confidently diagnose and solve problems
What We’re Looking For:
- Naturally curious and enjoys figuring out how things work – you get genuine satisfaction from diagnosing a problem and finding the right answer, whether it's equipment, engines, or everyday mechanical challenges
- Excellent verbal and written communication skills – you listen carefully, explain clearly, and make customers feel heard and taken care of
- Calm, patient, and empathetic under pressure – you de-escalate tense situations with professionalism and see every interaction through to a resolution
- Strong troubleshooting and problem-solving skills with sharp attention to detail
- Enjoys DIY, hands-on work, or tackling projects around the house – a mechanical mindset goes a long way in this role
- High sense of accountability, teamwork, and follow-through
- Proficient with computer systems and software; NetSuite or CRM experience is a plus
- Comfortable working at a high pace in a fast-moving, high-energy environment
- At least 1 year of customer service, call center, or small engine / outdoor power equipment experience preferred; a genuine interest in learning small engine repair is accepted in place of experience
- High School Diploma or equivalent required
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
#ZR
Numbers & Facts
| Location | Columbus, OH |
| Industry | Legal Services |
| Salary | $18–$20 Per Hour |
| Company Size | 50 to 99 employees |
| Website | http://www.dawsoncareers.com |
About Company
About Dawson
Dawson, a family-owned staffing and recruitment agency, is celebrating 70 years establishing careers. Operating in Columbus since 1946, Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative, call center, skilled trades, accounting & finance, creative, information technology, engineering, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First . Learn more, or find your next job today at dawsoncareers.com.
Skills
- Call Centersunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Computer Softwareunmatched
- Computer Systemsunmatched
- Continuous Improvementunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Disability Insuranceunmatched
- Electricityunmatched
- Follow Throughunmatched
- Health Planunmatched
- Identify Issuesunmatched
- Life Insuranceunmatched
- NetSuiteunmatched
- NetSuite CRMunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Product Supportunmatched
- Quality Engineeringunmatched
- Record Keepingunmatched
- Team Playerunmatched
- Technical Writingunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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