Product Support Technician

The Opportunity

Are you the person who can hear a printer click and know exactly which gear is slipping? SignWarehouse is seeking a detail-oriented, hands-on Large Format Color Printer Technician to serve as our technical subject matter expert. This isn't just a "press print" job—you will be the backbone of our technical support, responsible for everything from remote troubleshooting and internal training to on-site repairs across North America.

Key Responsibilities

Your role is split between our technical hub and the field, ensuring our customers stay up and running.

• Elite Technical Support: Provide Tier 2 support via phone, email, and chat for customers across North America.
• Field Service & Travel: Travel 50–75% of the time to customer sites for installations, service, and high-level support.
• Knowledge Leadership: Review, update, and create service documentation. You will also cross-train our internal Product Support Associates on printers, cutters, and RIP software.
• Maintenance & Repair: Hands-on testing and repair of Large Format Printers, Vinyl Cutters, Laser Engravers, Heat Presses, and Graphic Design software.
• Hardware Management: Manage the RMA process for warranty/OEM parts and handle the research, preparation, and shipping of critical components.
• Sales Collaboration: Conduct product demonstrations for prospective customers and provide feedback to the team regarding product trends and recurring issues.

What You Bring to the Table

• Technical Mastery: Proven experience operating, maintaining, and repairing large format color printers and vinyl cutters.
• Color Theory Expert: Strong understanding of color management, calibration techniques, and RIP software.
• Problem Solver: A "detective" mindset for troubleshooting hardware and software bottlenecks.
• Communication Skills: The ability to explain complex technical issues to non-technical customers clearly and patiently.
• Email your resume to recruiting@signwarehouse.com
• Industry Background: Experience in digital printing, sign making, or garment decoration is highly preferred.
• Subject line of your email included your favorite food and favorite color.
• Self-Starter: The ability to manage your own time and travel schedule efficiently while working independently.

Benefits

We take care of our own. As part of the team, you’ll receive:

• Comprehensive Medical, Dental, and Vision insurance.
• 401K Retirement Plan not matching
• Paid Time Off (PTO)
• Opportunities for professional development in emerging print technologies

MUST APPLY ONLINE

Salary is based on experience