Product Support Technician

GENERAL JOB DESCRIPTION - Will be responsible for performing accurate troubleshooting & diagnosing, timely repairs, and component installation on all models of Masaba equipment to ensure proper factory specification and correct system operation - This position will require the technician to work in the field and well as in Masaba manufacturing facilities - Provides technical support over phone, email, and text to customers on maintenance and operational issues - Must be willing to work out of town, overtime, and weekends and needed - Hold follow up meeting with required personnel to discuss engineering changes and upgrades - Assist with final equipment inspections to ensure MASABA quality goals are met - Assist with continuous improvement of department processes WORK EXPERIENCE REQUIREMENTS - Must be able to work safely with minimal supervision while on customer sites and in the Masaba manufacturing facilities - Must be coachable, able to take direction, take initiative and follow through to completion - Must be willing to learn and improve skill level for future advancement - Attention to detail and conscientious nature - Strong sense of urgency along with customer service and verbal communication skills - Strong mechanical, electrical, and hydraulics system reasoning skills - Good judgment and strong critical thinking skills - Valid driver’s license with good driving record - Must be able to obtain and maintain a passport - Must be able to obtain and maintain MSHA certification - Ability to work independently and with self-motivation - Must be able to communicate clearly in English - Ability to work standing on hard surface (e.g. concrete) for long periods of time in hot or cold environment - Must be able to read and interpret basic electrical, mechanical, and hydraulic blueprints - Must be able to perform basic shop math functions and use standard measuring devices - Ability to work with hand tools - Ability to work at heights including utilizing ladders and manlifts - Ability of hands to grasp and manipulate small objects/tools - Lift and carry up to fifty pounds and crawl in tight spaces - Ability to work at high elevation - Computer application literacy including Microsoft Office Suite (Word, Excell, etc.) and ability to learn internal business system Compensation details: 28-42 Hourly Wage PI3dfebe7f154c-25448-412665335c143e31-5e48-4549-b638-05792d185386