Product Surveillance Associate

Job Title: Product Surveillance Associate

Job Description

The Product Surveillance Associate provides clinical and safety assessments of post‑market events and plays an integral role in ensuring marketing compliance with global regulations. This position works with minimal supervision and involves a high degree of interaction with customers, healthcare professionals, and internal stakeholders at all levels. The role focuses on processing and investigating product complaints, supporting quality system activities, and providing technical guidance to help maintain the safety and effectiveness of medical products.

Responsibilities

• Process product complaint reports received by phone, electronic systems, or verbal correspondence in accordance with applicable standard operating procedures (SOPs).
• Perform clinical and safety assessments of post‑market events to support compliance with global regulatory requirements.
• Provide technical support and remote troubleshooting guidance to customers and healthcare professionals as needed.
• Conduct follow‑up activities to obtain additional information and close complaint records in a timely and compliant manner.
• Complete complaint investigations, including coordinating product returns and performing or facilitating subsequent product evaluations.
• Review manufacturing records and related documentation as part of complaint investigations to identify potential product or process issues.
• Ensure all necessary approvals are obtained and documented as part of complaint record closure.
• Process product replacement orders and create device service orders as required to support customers and resolve complaints.
• Utilize the company's inventory management system to manage product replacements and service activities; use SAP if applicable.
• Execute all complaint handling activities in accordance with the company's Quality System and relevant regulatory and quality standards.
• Collaborate with internal teams, including quality, engineering, and other functions, to communicate findings and support continuous improvement.
• Maintain accurate, clear, and compliant documentation of all complaint handling and investigation activities.
• Communicate professionally with customers, healthcare professionals, and internal stakeholders to obtain information and provide updates on complaint status.

Essential Skills

• Degree in a physical science or engineering, or equivalent relevant experience.
• Experience in quality assurance and/or another regulated industry, or similar experience in a compliance‑driven environment.
• Strong technical writing skills, including the ability to document investigations and conclusions clearly and accurately.
• Demonstrated general problem‑solving skills, with the ability to analyze information and draw logical conclusions.
• Ability to work with minimal supervision while managing multiple tasks and priorities.
• Strong interpersonal and communication skills for frequent interaction with customers, healthcare professionals, and internal teams.
• Ability to follow and apply standard operating procedures and quality system requirements.
• Vision assessment capability meeting 20/20 near visual acuity and acceptable color vision requirements.

Additional Skills & Qualifications

• Experience working with product complaints or post‑market surveillance in a regulated environment.
• Familiarity with medical devices, pharmaceuticals, or aesthetics products and related regulatory expectations.
• Experience using SAP or similar enterprise resource planning (ERP) or inventory management systems.
• Experience working within a structured Quality System and understanding of quality and regulatory compliance principles.
• Strong attention to detail and accuracy in data entry, documentation, and record keeping.
• Ability to collaborate effectively in a cross‑functional team environment.
• Comfort working in a fast‑paced environment with time‑sensitive complaint resolution.
• Interest in contributing to a mission focused on helping people look better, feel better, and live better.

Work Environment

This position is 100% onsite in a professional, regulated healthcare and aesthetics environment. The role follows a set 8‑hour schedule plus a 30‑minute unpaid lunch each workday. Start times typically fall between 7:00 a.m. and 9:00 a.m., with corresponding end times between 3:30 p.m. and 5:30 p.m. During the first week, the schedule is generally 8:00 a.m. to 4:30 p.m. to align with onboarding and training, with official hours confirmed during the onboarding process. After full training and demonstrated independence in the role, there may be potential for a hybrid schedule, although this is not guaranteed and depends on business needs. The work involves extensive use of computer systems, quality and complaint handling tools, and an inventory management system, with SAP preferred where applicable. The environment emphasizes quality, regulatory compliance, and collaboration across functions within a long‑established, family‑owned healthcare organization focused on aesthetics and enhancing confidence. Professional attire appropriate for an office‑based, customer‑facing healthcare business is expected.

Job Type & Location

This is a Contract position based out of Sturtevant, WI.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sturtevant,WI.

Application Deadline

This position is anticipated to close on May 29, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.