Product / System & PLM Engineer (L2)

About The Team

Billions of minutes of voice and video run through Webex every month. The Webex Calling Experiences team designs the end-to-end calling journey for millions of users across cloud, hybrid, and on-premise enterprise environments.

Our work spans everyday calling flows, admin and configuration experiences, desktop and mobile surfaces, hardware endpoints, accessibility, and emerging AI-assisted workflows. These are not simple dial pads. They are business-critical communication experiences used by global companies, healthcare systems, education institutions, and governments.

Key Responsibilities

• Design end-to-end calling experiences across Webex desktop, web, mobile, and device surfaces.
• Partner with product managers, engineers, architects, researchers, and other designers to define user flows, interaction models, and implementation-ready designs.
• Identify opportunities where user needs, product strategy, and platform capabilities intersect, using design artifacts, prototypes, and storytelling to align the team on direction.
• Explore AI-assisted and agentic workflows to improve real-time communication without adding friction or reducing user trust.
• Create prototypes at the appropriate level of fidelity for stakeholder alignment, usability testing, and engineering handoff.
• Use the company's design system to produce consistent, scalable experiences while identifying gaps or new patterns needed for calling-specific use cases.
• Validate design decisions through usability testing, heuristic review, customer feedback, and collaboration with UX research.
• Document interaction behavior, accessibility considerations, edge cases, and design rationale for product teams.
• Help align teams around a shared product direction through strong storytelling, systems thinking, and pragmatic design judgment.

Qualifications

• 7 years of product design, UX design, or equivalent experience designing complex digital products.
• A portfolio demonstrating strong systems thinking, interaction design, product judgment, and the ability to simplify complex workflows.
• Experience designing for enterprise SaaS, collaboration tools, communications platforms, admin tooling, or similarly complex product ecosystems.
• Strong product intuition and the ability to connect user needs, business goals, and technical constraints into clear design direction.
• Proactive approach to identifying gaps, framing opportunities, and helping teams make better product decisions.
• Strong command of Figma, prototyping, design systems, accessibility, and modern product design practices.
• Practical accessibility mindset, including familiarity with WCAG and inclusive design principles.
• Comfort working with ambiguity, technical complexity, and fast-moving product priorities.
• Strong collaboration skills with product management, engineering, research, and design partners.
• Experience using AI tools to accelerate design exploration, prototyping, research synthesis, or workflow generation.

Nice To Have

• Experience with telecommunications, calling, meetings, messaging, contact center, or real-time communication products.
• Experience designing AI-assisted workflows, automation, agents, or intelligent recommendations.
• Experience working across multiple platforms, including desktop, mobile, web, and hardware-integrated experiences.
• Familiarity with enterprise admin, provisioning, compliance, security, or regulated customer environments.