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Product Technical Support Advisor - Automotive Eastwood

The Eastwood Company

Pottstown, PA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Automotive Industry, Communication Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, ERP (Enterprise Resource Planning), Identify Issues, Online Chat, Problem Solving Skills, Product Support, Resolve Customer Issues, Technical Support, Telephone Skills, Test Plan/Schedule, Training/Teaching, Work From Home
LOCATION
Pottstown, PA
POSTED
30+ days ago
Like talking cars, auto restoration, problem solving and helping others?

Then you've found your dream job – Eastwood Technical Support Advisor

To help our customers Do the Job Right, and experience a positive Customer experience, our Technical Support Advisor assists in navigating our customers through any obstacles or hurdles they may encounter while using Eastwood’s wide range of auto restoration tools and products. They play a critical role in helping our customers build their dream car as well as get their daily back on the road.

The Technical Support Advisor will leverage their automotive restoration knowledge to provide technical solutions and recommendations for our customers over the phone, email, chat and text.

This is a good opportunity for the individual who'd like to work in a role connected cars that does not involve turning wrenches and crawling under and around cars. You can save, and once again enjoy, doing that with your own car. 

As a Customer Solutions Technical Support Advisor, you'll:
  • Respond to customer calls, chats, emails and text providing troubleshooting assistance.
  • Become proficient in the use of the ERP & CRM systems (our ordering and information computer programs), and other digital tools used to aid in supporting the customer and their goals.
  • Provide information learned from customers to our product team, continuing to strengthen the quality of the variety of Auto-Resto tools and solutions that we provide to the community.
  • Develop a technical expertise of Eastwood’s wide range of auto restoration tools and products.
  • Provide answers to customers questions via Q&As on our website, and other social platforms.
  • Add value through educating the customer on parts, recommended consumables, and Eastwood’s Extended Service Plan (ESP)
     
You'll be more successful, if you:
  • Have automotive restoration experience
  • Take ownership for your customers
  • Are able to identify opportunities that provide value for the customer
  • Make a commitment to learn about our products
  • Are pro-active and take a positive approach in problem solving
  • Have good communication skills
  • Are comfortable working with computers and learning new systems
  • Adequate space for equipment and a quiet location if working remote
     
Your schedule:
  • We are actively looking for candidates across all shifts and, are open to part time.  Let us know what hours will work for you.
  • Tech Specialist work within the following hours:
    • 9:00am - 7:pm EST, Monday - Friday

As a member of the Eastwood Team, you'll receive:
  • Training
  • Equipment needed to get the job done
  • Vanguard 401k with 100% company match up to 5% of your pay and the match belongs to you as soon as you receive it
  • Paid time off
  • Medical/dental/vision benefits
  • Life and accidental death & dismemberment insurances
  • Voluntary benefits - identify protection, additional life and accident insurance
  • Eastwood merchandise discount

Eastwood provides solutions that inspire our customers to make it their own in the DIY automotive niche. We do this by educating and inspiring, ensuring product quality through in-house research, development and testing, and providing professional results at DIY prices.

Are you ready to join the team? We look forward to hearing from you.

EOE

The Eastwood Company participates in E-Verify.
 

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The Eastwood Company

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