Product Training Specialist

OVERVIEW

We’re seeking a talented and experienced Product Training Specialist to join our growing team

The Product Training Specialist is responsible for delivering high-quality client and internal training that

combines deep MAP product expertise, strong understanding of credit union core processing environments,

and clear, engaging storytelling. This role ensures credit unions can confidently adopt and optimize MAP

products including MAP Defense, MAP Data, card processing tools, and supporting DPS platforms by creating

and facilitating training experiences that are accurate, relevant, and easy to follow.

This position serves as a cross-functional partner to Client Services, Fraud Services, Implementations, and

Product, ensuring training supports operational excellence and client satisfaction.

ROLE AND RESPONSIBILITIES

Product & Systems Expertise

• Maintain expert-level knowledge of MAP’s product suite, including MAP Defense, MAP Data, card

programs, Visa DPS systems, and related tools.

• Understand how MAP products integrate with Credit Union Core Systems (Symitar, Fiserv, Keystone,

etc.) and translate that into practical training guidance.

• Conduct documentation research across Visa, Visa DPS, and MAP systems as needed.

Training Delivery & Facilitation

• Deliver training to established clients on core processing topics, MAP Defense, and MAP Data

capabilities.

• Conduct new client onboarding sessions, including scoping, pre-training, and follow-up training.

• Facilitate MAP employee new-hire onboarding as needed, focusing on product, systems, and

operational workflows.

• Present training content using strong storytelling techniques that clarify concepts and connect systems,

use cases, and workflows.

Curriculum & Content Development

• Develop and update training programs, curricula, tutorials, job aids, and Membership.io hub content.

• Customize training materials to match client processing environments and core-system nuances.

• Create training decks, exercises, and practical scenarios that reinforce product value.

Cross-Functional Collaboration

• Collaborate with internal teams—including Client Services, Implementations, Fraud Services, and

Product—to understand training needs and surface system issues.

• Track and report client setup issues uncovered during training.

• Support product testing activities and document testing results.

Client Experience & Satisfaction

• Ensure high client satisfaction with MAP training delivery and post-training support.• Serve as a knowledgeable resource for client questions and troubleshooting during training-related

discussions.

Departmental Contribution

• Maintain MAP & core-client training hubs; ensure Membership.io content is accurate and updated.

• Support the development and continuous improvement of the Learning Management System (LMS).

• Engage in training department product/process improvement initiatives.

KEY PERFORMANCE AREAS:

• Deliver engaging, high-quality product and systems training that enables clients and internal teams to

confidently use MAP solutions

• Maintain deep expertise in MAP products, card processing environments, and credit union core

systems to ensure training accuracy and credibility

• Lead client onboarding and ongoing training that accelerates adoption, surfaces issues early, and drives

long-term success

• Develop, update, and scale training content (curricula, job aids, etc.) tailored to client environments

and learning needs

• Partner cross-functionally with Client Services, Implementations, Fraud, and Product to align training

with operational realities and improve client experience

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• 3–5+ years in financial services, card payments, fraud operations, or credit union operations

• Strong working knowledge of Credit Union Core Systems

• Experience training end users, clients, or internal teams

• Excellent storytelling, facilitation, and communication skills

• Ability to simplify complex technical or operational concepts

• Familiarity with Visa DPS systems (VDM, VROL, RSM, MRT, etc.)

Bonus: Familiarity with credit/debit card payment processing or emerging payment technologies.

PREFERRED SKILLS

• Experience within a CUSO or payments provider

• Background in instructional design, adult learning, or LMS management

• Prior exposure to Visa Debit Processing, or other payment processors

• Experience tailoring training to different learning styles or CU operational size

• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

• Excellent written and interpersonal communication skills.

• High attention to detail, organization, and follow-through.

• Flexibility with working hours when needed and the ability to collaborate effectively across teams.