Production & Fulfillment Manager (Hands-On, Small Batch / GMP)
- Full-time position, on-site at 5005 S. Macadam Ave., Portland, OR.
- Monday-Friday, 8:00 AM-4:30 PM; occasional additional hours as needed.
- Salary: $70,000 - 79,000 annually
Are you the kind of manager who prefers being on the floor—working alongside your team, improving processes in real time—rather than managing from behind a desk?
ACHS is hiring a hands-on Production & Fulfillment Manager to lead daily operations in our small-batch, GMP-compliant facility. This is a working manager role: you will oversee a small team (in partnership with an existing Team Lead) while actively participating in production, fulfillment, and problem-solving every day.
We are not a large-scale manufacturing plant. We are a mission-driven, detail-oriented operation producing certified organic essential oils, botanicals, and academic lab kits for students and customers worldwide. Our environment is high-mix and quality-focused, where accuracy, care, and continuous improvement matter more than volume.
In this role, you will be accountable for the day-to-day performance of a small production and fulfillment operation—ensuring orders are accurate, on time, and fully aligned with GMP and organic standards—while coaching, supporting, and elevating the team on the floor.
You’ll oversee end-to-end production and fulfillment, including order processing, small-batch production, inventory flow, and shipping for both student lab kits and retail orders through the Apothecary Shoppe. Success in this role means balancing hands-on execution, team leadership, and operational discipline to deliver a consistently high-quality student and customer experience.
Our Portland facility is Oregon Tilth Certified Organic and GMP-compliant; you’ll be the operational leader responsible for upholding these standards every day.
This role is a strong fit if you:
- Like improving systems while actively participating in the work
- Enjoy managing a small team (typically under 10 people) while staying hands-on
- Thrive in small-batch, detail-oriented production environments
- Take pride in product quality, organization, and continuous improvement
- Care about sustainability, natural products, and mission-driven work
This role may not be the right fit if you:
- Prefer managing large teams (20+ people) or multiple layers of supervision
- Come primarily from large-scale manufacturing, fabrication, or assembly-line environments
- Are seeking a purely strategic or desk-based leadership role
- Prefer directing work rather than working alongside your team
Why This Role Stands Out
- Real ownership with real involvement: you’re accountable for outcomes and actively engaged in the day-to-day work — this is not a sit-back-and-direct role.
- Direct access to leadership: you’ll report to the President, with the ability to contribute ideas and drive practical improvements.
- Meaningful products: you’ll work with certified organic essential oils, botanicals, and academic lab kits that support integrative health students worldwide.
- Mission-driven environment: as a Certified B Corporation, sustainability, quality, and integrity are built into how we operate every day.
- Small, committed team: you’ll lead a team that is hands-on, collaborative, and focused on getting the work done well.
What You’ll Own
Daily Operations & Fulfillment
- Run the daily production and fulfillment schedule, adjusting priorities in real time to ensure all student lab kits and retail orders ship accurately and on time
- Work on the floor alongside the team as needed, including measuring and bottling essential oils, weighing and packaging herbs, and assembling kit components
- Ensure order accuracy and completeness, stepping in to resolve issues quickly and keep work moving
- Coordinate production and shipping workflows so the team stays organized, on pace, and aligned with daily goals
- Verify that materials, supplies, and inventory are staged and ready for production in partnership with the Procurement & Inventory Director
- Serve as the on-site point of contact for vendors and facility needs, ensuring the space runs smoothly and efficiently
- Oversee returns processing, including assessing condition, coordinating credits, and restocking usable inventory
- Maintain clear, timely communication across production, fulfillment, and customer requests to keep operations running smoothly
Team Leadership
- Lead, coach, and support a small, hands-on production team, maintaining high standards for accuracy, speed, and quality
- Set clear daily expectations and priorities, ensuring the team stays focused, on pace, and accountable for results
- Provide real-time coaching on the floor to improve workflow, productivity, and consistency
- Support training and onboarding to ensure team members are confident, capable, and aligned with GMP and operational standards
- Identify and implement practical process improvements that reduce waste, improve efficiency, and strengthen ACHS’s sustainability values — and ensure they are consistently followed
Inventory, Quality & Compliance
- Monitor inventory levels daily and coordinate proactive restocking with the Procurement & Inventory Director to prevent disruptions
- Work closely with the QA Manager and GMP & Quality Assurance Coordinator to ensure batch accuracy, labeling compliance, and adherence to GMP standards
- Participate in and support physical inventory counts, investigating and resolving discrepancies as needed
- Maintain a clean, organized, and audit-ready facility, ensuring all workspaces reflect ACHS quality, safety, and operational standards
Other Duties
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties, or responsibilities that are required of the employee for
this job. Duties, responsibilities, and activities may change at any time with or without
notice
Requirements
You don’t need to check every box — but the more of these that describe you naturally, the better.
- Working knowledge of Good Manufacturing Practices (GMP) or quality assurance in a production environment
- 3+ years managing hands-on production or fulfillment in a small to mid-sized operation (not large-scale manufacturing)
- Experience leading a small team (typically under 10 people) and managing daily production or fulfillment workflows
- A proactive, high-energy approach: you anticipate needs, solve problems quickly, and keep work moving
- Strong organizational skills with the ability to manage multiple priorities and shifting demands without losing accuracy
- A sharp eye for detail and solid math skills (including weights, volumes, and measurements)
- Comfortable using technology in daily operations, including inventory or order management systems (e.g., NetSuite, Shopify, Google Workspace, or similar tools)
- Clear, professional communicator with the ability to work effectively with both on-site and remote team members
- Experience with inventory management, production tracking, or order fulfillment systems
- Genuine interest in natural products, organic standards, or mission-driven work — this is more than a logistics role
Strongly preferred:
- Experience in natural products, supplements, cosmetics, food production, or other regulated environments
- Familiarity with essential oils, dried herbs, or botanical products
- Relevant training or certifications (e.g., Natural Products Manufacturing, Aromatherapy, Herbal Studies)
Physical requirements:
- Able to lift up to 40 lbs and remain on your feet for extended periods during the workday
Benefits
- Employee Medical (90% covered), Dental and Vision (100% covered).
- FSA/Flexible Spending, Disability, Life, and Pet Insurance options.
- Generous paid time off: vacation, sick leave, holidays, wellness days, expanded holiday breaks, and a paid volunteer day.
- 401(k) with employer match after one year.
- Paid Parental Leave.
- Education Benefit Program — deepen your knowledge of integrative health and wellness.
- Product discounts on our certified organic and natural product line.
The Details
- Full-time position, on-site at 5005 S. Macadam Ave., Portland, OR.
- Monday-Friday, 8:00 AM-4:30PM; occasional additional hours as needed.
- Reports directly to the President.
- Works closely with the Procurement & Inventory Director, QA Manager, and GMP & Quality Assurance Coordinator.
- Free on-site parking.
Work Environment and Physical Demands
Work is generally performed indoors in a storage, sorting, and fulfillment area, and in a lab that requires the use of PPE (lab coat, hair covering, gloves, and mask; artificial nails, eyelashes, and jewelry is not permitted during production). Frequent exposure to fragrant herbs and oils.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
- Standing and walking for up to 8 hours per day, either at a workstation or while moving throughout the space.
- Frequent lifting, pushing, or pulling of materials.
- Continuous pushing or pulling of 5–40 lbs; up to 65+ lbs may be required sporadically.
- Stooping, bending at the knees and waist, kneeling, reaching, and occasional climbing of a ladder to retrieve or store materials.
- Repetitive twisting, bending, and pulling motions are involved in packing, taping, and moving boxes and orders, and all types of inventory.
- May also require manual closing of bags or containers by hand.