Service Department Production Manager / Dispatcher

Lou Fusz Mazda

Join the Lou Fusz Family

Lou Fusz Automotive Network is a locally owned and operated dealership group headquartered in St. Louis, Missouri, with locations throughout Missouri, Illinois, Indiana, and Ohio. With 19 dealerships strong, we have built our reputation on treating employees with respect, promoting from within, and providing opportunities for long-term career growth. Our employees have voted us a Top Workplace in St. Louis for multiple years and a USA Today Top Workplace nationwide.

We are currently seeking an experienced and organized Service Department Production Manager / Dispatcher to join our team at Lou Fusz Mazda. This position plays a critical role in maintaining shop productivity, ensuring efficient workflow, and delivering an exceptional customer experience.

This is a union position that is governed by the District No. 9, International Association of Machinists and Aerospace Workers A.F.L. -  C.I.O.

Responsibilities

• Dispatch repair orders to technicians based on skill level, availability, and workload.
• Monitor shop productivity and ensure work is progressing efficiently throughout the day.
• Coordinate daily workflow between service advisors, technicians, parts personnel, and management.
• Maintain proper scheduling and distribution of work to maximize technician efficiency and shop throughput.
• Track vehicle status and communicate updates to service advisors.
• Assist in reducing repair cycle times while maintaining quality standards.
• Prioritize customer waiters, appointment vehicles, and special requests.
• Review open repair orders and identify opportunities to improve workflow.
• Work closely with the parts department to minimize delays and maximize productivity.
• Ensure technicians have the information and resources needed to complete repairs successfully.
• Support service department goals related to customer satisfaction, efficiency, and profitability.

Qualifications

• Previous automotive service department experience preferred.
• Experience as a dispatcher, production manager, shop foreman, service advisor, or similar role is highly desirable.
• Outstanding customer service and communication skills are required.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Ability to build positive relationships with customers, technicians, and coworkers.
• Computer proficiency and experience with dealership management systems preferred.
• Positive attitude and strong work ethic.
• Must be willing to submit to background and insurability checks as well as pre-employment drug screen

WHAT WE OFFER

• Extremely competitive Medical/RX/Dental/Vision Reimbursement Plans
• Company paid Life Insurance/Accidental Death & Dismemberment/Long Term Disability
• 401k Plan with Company Match
• Voluntary Benefits including short term disability/accident/critical illness/universal life/cancer and vision
• Vacation
• Holidays
• Personal Time Off
• Bereavement Leave
• Employee Discounts
• Referral Bonus
• Academy Training
• Athletic Scholarships

If you have strong leadership abilities, exceptional customer service skills, and a passion for creating an efficient and productive service operation, we encourage you to apply and become part of the Lou Fusz family.  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.