Production Monitoring Management

Job Title: Production Monitoring Management

Location: Charlotte, NC

Salary Range: Competitive

Introduction

Join our team to proactively monitor and manage application health and performance, ensuring seamless operations and support for our enterprise applications.

Required Skills & Qualifications

• Experience in production support for enterprise applications.
• 5 years of experience in application development and/or production support.
• 5 years of hands-on experience across a combination of the following technologies: Oracle/SQL, Salesforce, Informatica, J2EE, UNIX, .NET, OpenShift.
• 2 years of experience with monitoring and support tools such as Splunk, Dynatrace, and/or AppDynamics.
• Strong analytical and troubleshooting skills.

Preferred Skills & Qualifications

• Knowledge of credit-related business processes.
• Experience using monitoring and observability tools such as Splunk and Dynatrace.
• Knowledge of ITSM tools such as Remedy.
• Exposure to incident trend analysis and problem management processes.
• Ability to propose automation and process improvement opportunities.
• Prior Salesforce Experience.
• Prior work experience at client or in client's Industry.
• Familiarity with incident management and problem resolution processes.
• Excellent communication and documentation skills.
• Ability to work under pressure and manage critical incidents effectively.
• Applicants must be able to work directly for Artech on W2.

Day-to-Day Responsibilities

• Proactively monitor and manage application health and performance.
• Respond to and resolve production issues, including job failures and feed management.
• Maintain and create support policies, procedures, and knowledge base for known issues and resolutions.
• Assist with application releases, upgrades, implementations, and environment changes.
• Participate in production support rotation and respond promptly to critical incidents.
• Provide weekend or after-hours support for deployments and infrastructure changes.
• Build strong partnerships with Development, Infrastructure, and Platform teams.

Company Benefits & Culture

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.

For immediate consideration please click APPLY to begin the screening process.