Production Operations Associate Senior

Type Of HireExperienced (relevant combo of work and education)Position TypeFull timeJob DescriptionWe are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you are ready to start learning, growing, and making an impact with a career in fintech, we would like to know if you are FIS.What You Will Be DoingLead and support daily workflow operations to ensure payment transactions are processed accurately, efficiently, and within established service level expectationsMonitor team productivity and quality metrics, provide real‑time guidance, and help remove workflow obstacles to main operational goalsCoach and encourage team members by answering questions, reinforcing best practices, and fostering a collaborative, customer‑focused work environmentAdapt quickly to changing business priorities, balance multiple tasks, and communicate effectively with leadership and cross‑functional partners to ensure smooth workflow operationsAnalyze workflow trends and identify opportunities to improve efficiency, reduce processing delays, and enhance overall team performanceAssist with training and onboarding new team members by demonstrating processes, answering questions, and reinforcing quality and productivity expectationsServe as a positive role model by demonstrating accountability, professionalism, and a continuous improvement mindset while helping the team achieve daily operational goalsOther related duties assigned as neededScheduleOn‑site. Monday‑Friday 8:00 am – 4:30 pm CST. This role is fully on site.What You BringHigh school diploma or GEDCapacity to lift or move up to 30 poundsProficient written and oral communication skills in dealing with employees or external customers/clientsKnowledge of procedures used to segregate and distribute outputKnowledge of balancing and correction proceduresProficient in entering data into various PC software packagesProficient in classifying computer outputKnowledge to operate a computer effectively and utilize software packages required by the positionProficiency to encode 1,000–1,500 items per hourWhat We Offer YouA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities – FIS is your final career step!The chance to work on some of the most challenging, relevant issues in financial services & technologyTime to support charities and give back in your communityA fantastic range of benefits designed to help support your lifestyle and wellbeingEEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.#J-18808-Ljbffr