Supply Chain Site Coordinator
Onsite, New Brunswick
Work Schedule: Monday - Friday, Business Hours
Job Description Summary:
The Supply Chain Site Coordinator will represent the External Manufacturing (ExM) Supply Chain team in providing a key link in the supply chain by coordinating activities between the Client Planning organization and the Contract Manufacturing organization (CMO). The role will be responsible for communicating supply & demand information between the two organizations, and will be responsible for the timely execution of supply orders for products sourced from the CMO. The role will ensure Customer Service Levels for products in scope of responsibility are achieved, and manage supply priorities and exceptions that affect Customer Service levels to the markets.
Job Description:
• Ensure that adequate production is taking place with the Contract Manufacturing Organization (CMO) in order
to meet customer demands.
• Support the on-time delivery of Purchase Orders from CMO's, and interact with Market Supply Planning,
Customer Service, CMO Site Planning, and Client Virtual Plant Team (VPT) in achieving the on-time delivery of
Purchase Orders.
• Act as External Manufacturing (ExM) contact for internal and external customers for product inquiry, shipments
and scheduling activities.
• Ensure purchase orders are placed in a timely manner according to contractual requirements and meet product
lead-times.
• Review and update open order reports and track order exceptions and communicate unresolved issues to the
Supply Chain Manager.
• Support synchronization of orders from Market Supply Planning and other customers to support campaign timing
and consumption of tolled material.
• Implements standard processes for efficient and effective communication of information from CMO to customer,
including open order reporting & shipping plan communication.
• Ensures CMO provides open order confirmations through agreed process.
• Proactively supports CMO and customer requests/queries in relation to supply, demand, logistics requirements,
artwork change implementation, ship on test requests etc. Support ad hoc market and customer requests for
information.
• Ensure CMO supply chain team routinely informed in relation to Regulatory Agency approval status to allow on
time production to occur.
• Act as the main point-of-Contact between Client Planning and the CMO for resolution of supply issues that may
affect Customer Service in the market.
• Work with CMO and MSP team/Customer to manage shortages/allocations and stock-outs in the market.
• Proactively determines the impact of supply disruption or quality events that may affect market supply, and
informs the Virtual Plant Team (VPT) and customer.
• Coordinate product reworks/redress at CMO site, as required by the business.
• Provide input into performance metrics analysis and comments (On-time delivery, Backorders, Anticipated
Backorders).
• Execute and support priority planning as necessary through review of Backorder/Anticipated Backorder
(BO/ABO) information and customer inventory levels.
• Provides monthly forecast to CMO to account for delivery requirements in long-range planning horizon.
• Support and lead projects as required.
• Escalates to Supply Chain Manager as required.
Qualification(s) and Experience:
• Bachelor's Degree Preferred and 5 years experience in the pharmaceutical / consumer products industry in a
supply chain or manufacturing environment
• Knowledge of Master Scheduling, Forecasting, Customer Service, Logistics, Distribution, and/or Inventory
Management is required, ideally combined with the use of Enterprise Resource Planning (ERP) systems
• Excellent knowledge of the planning operational workflow (MPS, MRP, forecasting) and how sourcing decisions
impact site planning operations.
• Experience in SAP is a plus.
• Project Management experience is a plus.
• Excellent PC and systems skills with competence in MS Office; Advanced MS Excel experience
• Excellent communication (written and oral) and interpersonal skills are a pre-requisite.
• Ability to work to deadlines, manage workload accordingly through task prioritization, possess a high level of
accuracy and attention to detail.
• Possess excellent analytical, organizational, critical thinking and problem solving skills
• Demonstrated ability in performing in a dynamic work environment